CE76_Service_Advocate
Farmers Insurance Group - Pocatello, ID

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Position Description

Communicates with internal/external customers about basic underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes core competencies and skills to maximize customer experience.

Position Requirements

Analyze, clarify and resolve basic policy and account related questions from internal and external customers. Reviews problems and communicates with appropriate personnel to obtain information when necessary. Responds to customer inquiries through appropriate mediums.

Attains performance level standards as outlined in performance objectives.

Continues to build personal skill set by participating in in-house or outside insurance or industry related courses and seminars as deemed necessary to expand product and system knowledge. Stays current with relevant product(s).

Understands organization’s overall strategy.
Models Farmers core values.
Performs other duties as assigned.
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CORE COMPETENCIES
Business Results – ability to meet individual performance, metrics and goals.
Innovation – accepts innovation and improvement recommendations.
Communication- acceptable written and verbal communication skills.
Job Knowledge- Basic billing, Underwriting guidelines and policy processing.
Team Work- accepts feedback when offered and works well with others.

Preferred Skills and Abilities

N/A

Physical Actions

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Physical Environment

Required job duties are normally performed in a climate-controlled office environment.

Education Requirements

High school diploma or equivalent. Successful completion of company approved job assessments

Experience Requirements

Customer service experience or proven competency performing Senior Policy Service Advocate essential job function and special skills.

Special Skills Requirements

Customer service skills
Typing skills
Basic PC skills
Basic math skills
Conflict resolution skills
Verbal and written communication skills

Farmers Insurance Group - 2 years ago - save job
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Farmers Insurance is one of the country's largest insurers of vehicles, homes and small businesses and provides a wide range of other...