NETWORK TECHNICIAN
Business & Consumer - Southwest - Albuquerque, NM

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Network Technician
Full Time Regular
Location: Albuquerque, Nm.

Works with telecom color-coded wires and cables. Works with basic electricity, as it relates to telecommunications. Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles. Performs continuity and/or conformance testing.

Employee is responsible for positive customer communication and interaction. Provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone. Work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.

Complete designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands. Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously. Experience working on a computer in a Windows-based system and with Microsoft Outlook.

Installation and Maintenance: Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS). Read and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps blueprints, diagrams, etc. and performs specified work including jack installation, wiring, etc. Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).

Reviews and discusses service order requirements and equipment requests with customers, evaluating customers' broadband needs in addition to recognizing and suggesting additional/alternative service as appropriate. Analyzes and troubleshoots basic technical problems or issues.

Cable/Repair Maintenance: Maintains/repairs and tests copper cable and/or fiber optic cable in an underground, aerial, or buried environment. Troubleshoots problems that will require cable repair, cable maintenance, air pressure, splicing, faultfinding, etc.

Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations. Uses heavy-duty power equipment (e.g., compressors, pumps, blowers), hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters), in the construction and repair of outside plant facilities.

Performs testing and turn-up of subscriber lines, carrier plant, and/or fiber optic plant. Locates and repairs air leaks in aerial, underground, and/or buried cable. Locates, splices, repairs and rearranges cable and cable conductors in buildings and aerial or buried plant. Initiates or performs cable cuts, transfer projects, and/or load balance cuts, and issues necessary cuts to prevent blocking.

Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. Receives service orders, worksheets (detailed diagrams describing nature and location of equipment to be installed or repaired) and repair tickets from supervisor or other designated employees and performs specified work. Line Crew: Performs construction work (e.g., digging holes, placing poles, laying cable and conduit in the ground). Uses heavy-duty power equipment (e.g., compressors, pumps, blowers), hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, 188A, Sidekick, etc.), in the construction and repair of outside plant facilities.

Operates and/or maintains heavy-duty equipment (e.g., tractors, backhoes, trenchers) and hydraulic equipment (e.g., forklifts, aerial lifts, pallet jacks). Dismantles, moves, or removes aerial, underground or building wire or cable and associated equipment or hardware. Joins, repairs, and rearranges cable conductors in utility holes. Uses Life Support equipment to check utility holes for gas, pumps water and other debris from utility holes.

Pumps water and other debris from utility holes. Performs various splicing functions on new cable and wire. Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations. Reads and interprets work orders, cable/construction prints, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. Receives work orders, worksheets (detailed diagrams describing nature and location of equipment to be installed or repaired) from supervisor or other designated employees and performs specified work.

Works with telecom color-coded wires and cables. Splicing / Construction: Responsible for splicing and maintaining copper and fiber for the Qwest network. Performs various splicing functions on new cable and wire. Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations. Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings.

Analyzes and troubleshoots basic technical problems or issues. Performs testing and turn-up of subscriber lines, carrier plant, and/or fiber optic plant. Dismantles, moves, or removes aerial, underground or building wire or cable and associated equipment or hardware. Works with heavy-duty power equipment (e.g., compressors, pumps, blowers) and hand tools in the construction and repair of outside plant facilities.

Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters). Operates and/or maintains heavy-duty equipment (e.g., tractors, backhoes, trenchers) and hydraulic equipment (e.g., forklifts, aerial lifts, pallet jacks). Reads and interprets construction prints, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.

Receives work orders, worksheets (detailed diagrams describing nature and location of equipment to be installed or repaired) and repair tickets from supervisor or other designated employees and performs specified work. Works with telecom color-coded wires and cables. National Electrical Safety Code Inspection and Correction (Oregon): Inspection of Qwest outside plant facilities to ensure compliance with the National Electrical Safety Code. Correction of NESC non-compliant residential/small business telephone service and the subsequent testing of equipment and the service to ensure proper installation.

Job Requirements
Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).

Ability to read, review, interprets and understands technical documents (e.g., schematics, drawings, blueprints, layouts).

Working knowledge of hand and power tools.

Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.

Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.

Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.

Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.

Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.

Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).

Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. Employment may be contingent upon passage of the strength test.

Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

A valid State driver’s license with a current satisfactory driving record.

Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.

Preferred:

At least 12 months experience within the last five years installing, repairing/maintaining, and testing residential/small business telecommunication service (POTS and DSL), including Design Services.

Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services.

Prior experience working on a computer in a Windows-based system and with Microsoft Outlook.

Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets).

Prior experience using a body belt and safety straps.

Pole-climbing certification.

Company Statement
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Qwest Communications - 18 months ago - save job - block
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