$51,922 - $60,172 yearly
(Additional $225 to $316 / month for EMD* Certification)
$138 to $277/mo Shift Differential
$110 to $222/mo Bilingual Pay
$863/yr Uniform Allowance
City Paid Medical, Dental & Vision
City Paid Life Insurance $50,000
PERS Retirement 2.7% @ 55 & EPMC
Advance vacation or sick leave accrual
4/10 Work Schedule, 3 Days Off Per Week
Flexible Medical And Dependent Care Plans
Deferred Compensation Plans
City Paid Vacation, Holiday, And Sick Leave
City Paid Retiree Medical Contribution
City Paid Formal Training
Under supervision, journey level incumbents answer and process all incoming emergency and non-emergency requests for police, fire and medical assistance. Evaluate the information and create a CAD system incident, or provide information to the caller or transfer the call to the proper emergency provider. Operate a Computer Aided Dispatch (CAD) system, video display terminals, and associated equipment. Monitor and maintain status of assigned public safety personnel and equipment; initiate fire equipment move-ups to ensure adequate citywide fire protection. Determine nature, priority and disposition of calls. Inquire, interpret, verify receive and disseminate information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration. Analyze situations accurately and take effective action to help assure officer safety. Provide basic first aid and pre-arrival instructions during medical emergencies following the established Emergency Medical Dispatch* (EMD) protocols. May be assigned as a trainer for dispatch employees. Perform other duties as assigned.
The Combined Communications Center is a 24-hour facility located at the Police Department. Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts. The current shifts are: Day Shift 6:00 a.m. to 4:30 p.m.; Evening Shift 4:00 p.m. to 2:30 a.m.; and Night Shift 7:30 p.m. to 6:00 a.m. Shifts are rotated every 16 weeks.
For applicants who would like to participate in the Police Department Dispatcher observation tour call the Communication Center Shift Supervisor at (805) 897-2410. For information concerning the Police Department's Ride-a-Long program call the Beat Coordinator’s Office at (805) 897-3703.
Ability to: Follow oral and written instructions; learn police and fire radio operations and procedures, local streets, police beats, fire districts, the classifications of crimes and recognition of common police and fire codes in order to obtain information from the public, initiate a response, and accurately record information; remember instructions and information; clearly and tactfully communicate factual information to citizens; question callers while simultaneously typing information into a computer terminal. Establish and maintain cooperative working relations with those contacted in the course of work.
Skill in: Operating a computer terminal; listening and speaking clearly and responding quickly and accurately to emergency and routine requests for assistance.
Desirable Qualifications: One year experience/training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations; coursework in criminal justice or communications; completion of POST 120 hour Basic Dispatcher Course, Medical Priority EMD Certification, and CPR/First-Aid Certification; prior computer-aided dispatch (CAD) experience, and Spanish-speaking skills.
THE SELECTION PROCESS MAY CONSIST OF:
Department Background Interview
Medical Examination and Drug Screening
Candidates must successfully complete each phase of the selection process in order to be scheduled for subsequent phases.
CITY APPLICATIONS ACCEPTED ON A CONTINUOUS BASIS.