Operations Manager
Rim Hospitality - Pleasanton, CA

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The Sheraton Pleasanton is Currently Seeking a Operations Manager.


Manages and oversees all operation activities; ensures that all operations functions are performed in a timely, cost-effective manner consistent with established operations procedures and requirements of the hotel/company.

The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time die to reasonable accommodation or other reasons.


Plans, organizes, and directs production, administration and hotel operations to exceed established revenue goals in a cost-effective manner

Designs, develops and implements processes directed from the franchise/company that increases yields and/or improves bottom line results

Performs workflow analysis and develops methods for the team

Coordinates with managers and supervisors to establish production and quality control standards

Coordinates with managers and supervisors to resolve all operational guest complaints

Coordinates and supports the programs to maintain a safe and healthy work environment and works to reduce costs associated with claims

Implements and maintains OSHA standards

Ensures the colleagues and managers have the required safety training as outlined by the companys program and are consistently working in a safe manner to reduce accidents and injuries

Coordinates with managers to address organizational needs, equipment utilization and maintenance

Provides leadership, communication and coaching to colleagues; cultivates a motivated colleague environment of trust, teamwork, accountability, self confidence and business ownership

Ensures that operational supplies are on hand and available at all times

Prepares all required reports and correspondence

Works in conjunction with company development team on property repairs and upgrades that cannot be done on a local level

Develops, implements and monitors hotel/department budget; manages expenses within approved budget guidelines

Identifies, documents and implements opportunities for continuous improvement

Keeps up to date on overall activities of the team, identifying problem areas and taking corrective action


Manages individual department supervisors that are responsible for the daily operations and profitability of the hotel. Is responsible for the overall direction, coordination and evaluation of these departments. Carries out supervisory responsibilities in accordance with the companys policies and applicable laws. Responsibilities include interviewing, hiring, and training colleagues, planning, assigning and directing work, appraising performance, rewarding and disciplining colleagues, addressing complaints and resolving problems.

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