IT Support Specialist
The New York Academy of Sciences - New York, NY

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The New York Academy of Sciences is an independent, not-for-profit organization committed to advancing science, technology, and society worldwide since 1817. With 25,000 members in 140 countries, the Academy has one of the world ’s most elite networks of experts and partner organizations – 27 Nobel Prize winners and scores of academic and industry executives on its President ’s Council and Board of Governors as well as alliances with 40 universities and academic medical centers and scores more multinational companies and NGOs.The Academy uses these networks to catalyze path-breaking initiatives for scientific, social and economic benefit. Its core mission is to advance scientific knowledge, positively impact the major global challenges of society with science-based solutions, and increase the number of scientifically informed individuals in society at large.The Academy facilitates communications among scientists, physicians, students, educators, executives, policy makers, government officials and journalists from around the globe through its interdisciplinary conferences, meetings and diverse electronic and print publications. The Academy employs 75 professional and support staff, and has an annual operating budget of $15+ million.

JOB TITLE: IT Support Specialist DEPARTMENT: ITREPORTS TO: Systems AdministratorSUMMARY: The IT Support Administrator will be responsible for managing all NYAS software, hardware (desktop/laptop and/or server), operating systems, e-mail, etc.; including but not limited to, the implementation of new systems; support, maintenance and upgrades of existing systems; research and other projects as assigned. The IT Support Administrator will also provide backup support for Systems Administrator and AV staff.PRIMARY ACCOUNTABILITIES: Provide primary software and hardware support at the workstation and basic network level. Install, test, maintain and document a variety of user computing and network hardware/ software systems, with LAN and WAN connections. Research, respond to and resolve complex questions or issues.

Resolve user problems by performing diagnostic tests, and advanced troubleshooting where required as well as modification and/or hardware repair.Assist with implementation of new applications, and training end users on software. Assists user community in software and hardware problem resolution.Responsible for providing a high level of help desk support in compliance with department service standards. Log calls, tickets, email requests and take appropriate action to ensure a satisfactory response with acceptable time frames for the user community. Document all communication and relevant information and produce and update support and process documentation for all current and new systems.

Must be able to work as a team member and keep all parties informed of any outstanding issues, complaints, or steps being taken towards a resolution.Establish and maintain an equipment inventory for personal computers, as well as other supplies and computer center-related materials.Keep up to date with current trends, conduct research and make technical recommendations when needed. Communicate with vendors and clients regarding the scoping and purchase of new equipment and services. Collaborate with users through any implementation processes.Maintains software and hardware knowledge and expertise in order to provide skilled and current software information and support to the Academy staff.Assist Systems Administrator with Networks and Systems tasks as assigned.REQUIREMENTS: Associates/Bachelor ’s Degree in Computer Information Systems or related field and 1-2 years of increasingly responsible experience in a support capacity in a user-oriented environment. An equivalent combination of education and/or experience will be considered.

Certifications a plus.Excellent communication and interpersonal skills. Demonstrated commitment to customer satisfaction. Must be able to prioritize. Good follow-up skills are essential.Ability to write technical documentation for both IT staff and users.Must have knowledge of Windows XP, Windows Vista/7, Windows 2000/2003 Server, Exchange 2000/2003 and Active Directory, Microsoft SharePoint, Apple OS X software and hardware, Microsoft SQL.

Knowledge of Avaya VoIP, Juniper equipment, or Extreme switches is a plus.Must be able to lift 30- 50lbs.The Academy is an Equal Opportunity Employer seeking a diverse workforce. We offer an excellent compensation and benefits package to both full-time and part-time staff that includes affordable health care insurance, tuition reimbursement, a generous retirement plan, liberal vacation time and holiday schedule.

The New York Academy of Sciences - 2 years ago - save job - block
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