Title : Emerging Product Support Representative (FT Mid/Evenings)
Location : Charleston, WV
Play a critical role in the secondary market service support for Sports TicketExchange, TicketExchange, Ticketmaster Auctions, VIP Tickets, and other emerging and collaborative business projects. Provide service and liaison with our secondary market sellers, buyers, hosting clients, product managers and internal technical support specialist. Specific responsibilities include, but are not limited to: Receive, assess, troubleshoot and resolve (via tier II, escalate if necessary) all incoming phone and e-mail queries from our secondary market sellers, buyers, and hosting clients. Ensures all internal and external customer interactions are handled and resolved in a prompt, professional, personable manner and adhere to standardized service level agreements. Track, document, and disposition customer and client queries, as well as all associated problem resolutions, system work-around and fixes.
Qualifications: High School Diploma or equivalent, with previous Ticketmaster, retail or box office experience preferred. Must possess strong communication and organizational skills, have excellent telephone etiquette, be detail-oriented, self-motivated, a team player, have the ability to multi-task in a dynamic, fluid, and sometimes stressful environment, accommodate a flexible schedule, including evenings, weekends, and holidays. Proficiency in Desktop computing in a Microsoft Windows based operating system, as well as Microsoft Word, Excel, Outlook, Internet Explorer, Adobe Acrobat Reader, Remedy Action Request System, Ticketmaster Archtics, Ticketmaster Ice Fish (TM Win 99). Be dependable and able to work a flexible schedule including evenings, weekends and holidays. Demonstrated technical aptitude to troubleshoot basic consumer difficulties covering operating systems, browsers, and other Internet applications. Excellent time management skills handling multiple projects with little or no supervision.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Live Nation - 23 months ago
Live Nation Entertainment holds center stage as the world's largest ticket seller and promoter of live entertainment. In 2010 the...