NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Dependant upon team assignment, responsible for processing Affidavits, Arbitration Agreements, Statement of Claims, Media Requests, and/or providing administrative and back-office support to Network Attorney Firms and the Vendor Network department.
Review and verify incoming account and/or legal document content for accuracy of content and format. Identify any issues, discrepancies and/or errors, make corrections or forward to appropriate parties for resolution, and implement resolutions according to Management and/or Network Attorney direction.
Request, prepare, and/or forward legal documents to appropriate parties for proper handling within established timeframes.
When requested, request fee payment checks to be drawn as required.
When requested, sort, prepare, log, index, and scan incoming documents and batch and forward hard copy documents to storage facility.
Provide thorough, efficient, and accurate account updates on hard copy and/or electronic files for each account processed. When requested, transfer account files to Collection department for distribution to Collector as necessary.
Update and maintain required databases, spreadsheets, and/or reports and forward to Management on a daily/weekly basis.
Participate in projects, duties, and/or other administrative tasks as assigned by Management.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with NCO policies and procedures.
Follow up in a timely manner to ensure customer satisfaction.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
High School Diploma or General Education Development (GED) certificate or equivalent in relevant work experience desired.
1 year administrative/clerical/legal experience required.
Exhibit strong attention to detail.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills, including Microsoft Office. Proficient knowledge of Excel required.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to adapt to a flexible schedule.
Ability to lift and/or move 20 pounds with or without accommodation.
Ability to work overtime as required.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.