FreedomRoads operates a dynamic network of well-established local and regional RV dealerships that unite to benefit customers, employees, suppliers and the RV industry. The FreedomRoads dealerships, better known around the country as Camping World RV Sales, engage in the retail sale, finance, and service of recreational vehicles, with over $350 million of new and used recreational vehicle inventory representing over 35 RV manufacturers. Today FreedomRoads serves over four million RV enthusiasts. Visit CampingWorldRVSales.com for more details.
Foster and maintain excellent relations between customers and store name.
Answer incoming telephone calls and respond in a courteous and professional manner.
Assist service advisor in scheduling service appointments according to scheduling policies.
Greet all incoming customers in a professional and courteous manner.
Assist service advisors in write up of incoming customers work orders being sure to get any technician needed and all other details to complete repairs.
Obtain any needed warranty or customer authorization prior to working on unit. This will include taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturers warranty policy & procedure manuals.
Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts.
Fill in as needed as service dispatcher.
Participating in training as prescribed by Management.
Maintain a professional appearance and attitude at all times.
Assist technicians as needed with diagnosis, authorization or repairs.
Follow up on open work orders as per policy of dealership.
Follow all rules, regulations and laws with regard to moving dealership owned or customer’s units.
Treat all dealership owned and customer’s property with respect.
Maintain “up to date” status on all needed certifications and licenses.
Maintain a clean and safe work environment.
Be on time and at work as scheduled (written, assumed or spoken from Management).
Acknowledge all guidelines and policies as described in FreedomRoads policy handbook.
Maintains a safe work area for customers and coworkers
Performs other miscellaneous duties as assigned
May cross train to perform other duties
Required Experience:
Ability to handle multiple task
Ability to prioritize tasks
Ability to provide accurate and helpful information
Excellent communication skills to resolve issues in a professional and tactful manner
Accurate listening skills
Ability to handle problems and facilitate successful outcomes
Ability to accept additional tasks, duties and/or direction from management
Ability to communicate and conduct business over the telephone
High School Diploma or equivalent preferred
One year of RV experience preferred
Read, interpret and speak English
Basic math skills
Working knowledge proper and safe use of equipment
Excellent organizational/sequencing skills
Working knowledge of activities, methods, procedures and polices of the Service Department
General knowledge of product installation activities
Valid Drivers License may be required
Full time employees enjoy benefits such as medical/dental/life insurance, 401(k), PTO and more.
We promote a drug-free work environment.
Competitive pay, based on experience.
EOE
This is a summary of the position and is not intended to be a complete job description
Keyword: Service Writer, service, admin, warranty, warrant, guarantee, auto, car, truck, rv, RV, r.v., R.V., boat, Marine
From: Camping World
Camping World - 2 years ago
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