General Manager - Gap - Menlo Park
GAP Inc - Edison, NJ

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The General Manager exercises independent judgment and discretion in developing and articulating strategies to drive the business. The General Manager owns the store experience from a merchandise presentation and a customer experience perspective. The General Manager creates an environment that ensures customer satisfaction, maximum productivity and profitability by translating and implementing corporate and brand developed business plans. Providing our customers with an optimal shopping experience is our #1 priority. We work as a team, and. team members are expected to perform a variety of cross-functional tasks as assigned by the leader on duty or as needed to ensure overall customer satisfaction. This job description intends to describe the general nature and level of work people assigned to this job perform. It is not intended to include all duties and responsibilities. The order in which duties are listed is not significant.

Inspires and motivates others by presenting a compelling vision and direction

Facilitates and cascades communication across the store organization and acts as liaison to field leadership

Identifies, creates and manages the execution of store business plan that drives KPI results, and that maximize business opportunities

Creates in partnership with Customer Experience Manager CES strategy to meet organizational and store goals

Creates and oversees implementation of action plans to improve key performance indicators to maximize business opportunities

Assesses the effectiveness of the management staff by providing the appropriate level of performance feedback

Designs development and training plans for managers based on career aspirations and development needs

Develops and writes Focal reviews for all managers

Accountable for Focal process for all store employees

Evaluates store sales and payroll goals on a daily basis using key business reports and payroll tools

Directs brand appropriate strategic merchandising to maximize sales, in alignment with the VPA

Drives brand loyalty by leading and modeling outstanding internal and external customer experience

Hires, trains, develops and supervises Work Center Managers and Leads

Develops hiring plan to meet specific needs of business and store, including a diverse applicant pool

Approves all final hiring and termination decisions

Coaches leadership team members on LOD skills

Creates development and training plans for direct reports

Recruits from a diverse applicant pool

Develops succession plans to ensure career paths for all employees

Leads and inspires customer centric culture by recognizing and rewarding team

Responsible for employee dispute resolution and escalated customer situations

Conducts weekly visual merchandising walk-through with key staff members

Creates shortage action plan in partnership with the management team to minimize loss and achieve shrinkage goal

Ensures community involvement to drive brand awareness and loyalty

Reports to District Manager

Supervises Customer Experience and Brand Experience Managers

Interacts with all levels of Headquarters and field management

Works closely with peers in and outside immediate region/district as required


Expert in store systems, policy and procedure

Effective interpersonal and communication skills with all levels of Headquarters and field management

Strong analytical, problem-solving and project management skills

Ability to analyze data to drive results

Strong computer skills

Excellent written, verbal and presentation skills

Ability to interact cooperatively and work as a team towards a common goal

Ability to appropriately deal with employees and customers

Ability to interpret all policies and procedures to resolve customer and employee issues

Excellent time management skills

Minimum 5 years retail experience, Gap Inc. experience preferred

Strong emphasis/experience in the store operations function and/or customer service industry

Ability to travel, including overnight as required

Ability to work a flexible schedule to meet the needs of the business, including nights and weekends

Ability to lift and carry 30lbs

Regular attendance is an essential function of the job

4-year college degree or equivalent preferred

Primary Location





Store Leadership

GAP Inc - 2 years ago - save job - copy to clipboard
About this company
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The ubiquitous clothing retailer Gap has been filling closets with jeans and khakis, T-shirts, and poplin since the Woodstock era. The firm,...