Field Support Engineer
Rockwell Automation - Hawaii

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Provides customer support and engineering through the performance of small projects, on-site installation, as well as troubleshooting, service, and repair of complex equipment and systems.

0verview of typical activities:
Control system design.

Product and system start-up, system integration support, and production optimization.

Consultation regarding the application of products, technologies, manufacturing processes and industry-specific applications.

Project and site management support including management of project activities such as scheduling, budgeting and human resources to ensure that the project meets the customers and Rockwell’s expectations.

Identification and correction of hardware failures, firmware problems and programming deficiencies, as well as the implementation of hardware/firmware updates and upgrades.

Instruction/training of customers on proper use, operation and maintenance of Rockwell Products.

Development, implementation and execution of predictive and preventive maintenance programs.

On-call emergency service support and troubleshooting assistance (24X7). Minimum Qualifications Bachelors Degree in Engineering or the equivalent of ten years experience.

Minimum five years of Controls/Process Engineering/Networks and/or Site support experience. Desired Qualifications Rockwell Automation product knowledge/work experience is preferred.

Rockwell Software – Rockwell Controller applications - Rockwell HMI Applications from a project system design/startup and troubleshooting perspective is a plus.

Relationship building and influencing

Conflict management resolution

Project management

Commercial aptitude

Rockwell Automation - 2 years ago - save job
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Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more...