Under the direct supervision and the clinical guidance of the Clinical Nurse Leader and/or Practice Manager and within established policies and procedures, the incumbent performs the following functions:
Essential Functions Reviews charts prior to patients’ scheduled appointment to assure that all requested lab work and diagnostic procedures have been completed and that reports have been returned and are accessible to the provider. Reviews charts for current medications, treatments, and problem list. Obtains and records patient vital signs, temperature, pulse, height, weight and blood pressure and reason for visit. Directs patients to examination rooms; assists in preparing patients for examination; assists patients in undressing, dressing and getting on and off of the examination table. Notifies provider of patient’s arrival and readiness for their examination. Assists providers with patient examinations and procedures for clinic visits. Operates and monitors functioning of equipment and comforts patients. Monitors patient during and following procedures; looks for reactions and other visible complications; reacts to emergency situations; notifies the appropriate person in the event of a medical emergency. Applies and removes dressings under the direction of the provider. Performs finger sticks. Handles all specimens using Universal Precautions. Completes laboratory forms. Processes laboratory samples and ships to reference labs. Interacts with patients regarding clinical complaints for effective and immediate response and resolution. Refers to clinical manager as appropriate. Participates in quality assurance activities and all training seminars (OSHA and others). Assists in orientation of new employees in the absence of an RN, shares pertinent information and teaches others to perform tasks. Interacts and communicates professionally with co-workers. Takes messages and assists providers with return phone calls to patients and pharmacies. Calls in prescriptions with physician approval. Schedules and carries out appointments for patients requiring blood pressure checks, individualized teaching, as prescribed by the provider. Screens providers’ calls and utilizes assessment skills to evaluate patient’s chief complaint; determines urgency of the problem; consults with provider regarding treatment and advises patient accordingly. Acts as liaison between provider and other departments, agencies and pharmaceutical representatives. Maintains patient confidentiality at all times. Assists with admission of patients to the hospital, as needed. Orders all medical supplies, places service calls for and performs maintenance on all medical equipment. Keeps nursing area and exam rooms stocked, clean and orderly. Maintains stock of health information pamphlets; provides pamphlets to patients. Directs patients to proper sources of information.
• High School diploma or GED required.
• Graduate of an approved Medical Assistant program. Experience:
• One year related work experience in a medical office.
• BLS certified. If not BLS certified, must obtain BLS certification prior to completion of orientation, not to exceed 21 days from date of hire with Catholic Medical Center. Must maintain BLS throughout employment.