Cloud Helpdesk Engineer
iCore Networks - McLean, VA

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Provide telephone, email, and remote support to clients on all hardware and software issues

Installing, upgrading, configuring, and maintaining server/workstation operating systems in support of client requirements

Investigative and problem solving tasks, be able to manage numerous tasks and prioritize their time accordingly, commune effectively across a broad range of situations and be fastidious with administrative work and follow up of outstanding issues.

Ensuring client data integrity by evaluating, implementing, and managing appropriate software and hardware solutions

Ensuring client data back up and recovery using various 3 rd party backup solutions

Respond to incoming service requests promptly and in a professional manner

Ensure that tickets are closed in a timely manner

Participate in on-call rotation with other support personnel

Required Skills

Minimum two years in help desk, phone support, or customer service environment.

0-2 years’ experience with Server 2003 & 2008r2.

0-2 years experience with networking and TCP/IP.

0-2 years experience configuring and troubleshooting firewalls, routers, & switches.

0-2 years’ experience with MS Exchange, Active Directory, and DNS.

0-2 years’ experience with VMware

Experience with desktop and LAN/WAN environments-Windows workstation, MS Office, HP, Compaq, etc

Familiarity with Microsoft SharePoint and other SharePoint based server products.

BS Degree

Required Experience

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