NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Research and respond to all requests, to support operations and ensure prompt account resolution.
Retrieve and forward requested information to appropriate parties efficiently.
Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
Maintain diplomacy when addressing escalated matters.
Communicate professionally with appropriate parties for prompt account resolution.
Build and maintain excellent Client relationships.
Review, distribute, and follow-up on all requests submitted to Client personnel.
Process correspondences received or forward to the operations center, as applicable.
Review open accounts to determine and take appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds.
Responsible for meeting goals and quality standards through efficient and accurate work processes.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations.
Knowledge, understanding, and compliance with NCO policies and procedures.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
Previous healthcare receivables experience preferred.
Local or state certifications preferred (i.e., CPAR, CPAT, etc.).
Proficient personal computer skills including Microsoft Office.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Ability to lift and/or move 20 pounds with or without accommodation
Ability to travel.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
UNITED STATES-DC-Washington, DC
4000 E. Fifth Avenue
High School Diploma/GED/CXC (±11 years)
NCO Group - 2 years ago
NCO Group, Inc. (NCO) is a holding company and conducts substantially all of its business operations through its subsidiaries. NCO is a...