The seasonal employee (Customer Service Rep.) will proactively interacts with customers and brings a strong sales focus to their role. CSRs are excellent communicators that enjoy talking with customers about a wide range of Blockbuster products. CSRs also take pride in maintaining store operations, ensuring a positive store experience for other employees and customers.
Job Duties and Responsibilities:
Create a positive store atmosphere by smiling, greeting, and providing a pleasant, friendly experience. Maintain personal appearance per dress code.
Proactively engages customers in sales conversations about products that Blockbuster offers both in and out of store. Builds customer relationships.
Resolves customers’ issues and demonstrates empathy for customers’ situations when needed.
Processes transactions quickly and without errors while utilizing the computerized point of sale system to complete both credit and cash transactions and maintains member accounts.
Ensures store appearance is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards.
Follows all policies as it relates to member data, Loss Prevention procedures, and cash handling.
Performs other duties as assigned.
Skills - Experience and Requirements:
High School Diploma or equivalent (or near completion)
Prior retail sales/customer service experience
Great customer service and sales skills
Knowledge of movies and games, enjoy technology
Flexibility to work shifts as needed including weekends and holidays
Good written and verbal communication skills
Ability to perform all job duties and to lift up to 35 pounds from floor to waist
1 year prior retail sales/customer service experience
Blockbuster - 2 years ago