OVERALL OBJECTIVE AND PURPOSE
Provide entry level maintenance, installation and service of GTECH equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within his or her "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Perform troubleshooting, maintenance, preventive maintenance and installation of lottery Point of Access (POA) equipment and communication devices used at the lottery retailer location
Follow company policies to accurately confirm, accept and close service calls via automated dispatch system
Appropriately document service activity according to site policy
Process and maintain consumables inventory according to site policy
Properly package and ship defective self service equipment to central repair facility
Interface at basic level with third-party communication network provider to effectively troubleshoot communication problems at the lottery retailer location
Accurately maintain, stock and document equipment, parts and consumables inventory
Document retailer installation, changes and removals
Follow procedures for returning defective materials to Central Repair facility (RMA Process)
Adhere to GTECH’s Customer Service Best Practices
Adheres to all safety policies and procedures.
Produce various reports to management, such as preventive maintenance completions, vehicle accident, and Field Service activities
Adhere to fleet and vehicle maintenance policies including vehicle care/organization.
Practice defensive driving
Understand and adhere to lottery rules and regulations
Job is responsible for servicing Lake City, Florida , and surrounding areas.
High school degree or GED equivalent required, as well as, 1 or more years of experience in a customer service related position and 1 or more years of experience in technical repairs job field.
Job Skills Required:
Must be able to lift 50 lbs and be able to climb ladders with heavy equipment
Excellent customer service skills and the ability to work with difficult people
Good verbal and written communication skills
Ability to work independently and remotely for extended periods of time
Must be able to manage time effectively and efficiently
Good organization skills a plus
Special training requirements:
Experience working with electronics and electromechanical devices required..
Experience working with communications and IP based technology preferred.
Experience navigating various software applications required.
GTECH will make you happy when your number comes up -- lottery number, that is. One of the world's leading operators of lottery...