Field Service Tech I
GTech - Florida

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OVERALL OBJECTIVE AND PURPOSE
Provide entry level maintenance, installation and service of GTECH equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within his or her "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Perform troubleshooting, maintenance, preventive maintenance and installation of lottery Point of Access (POA) equipment and communication devices used at the lottery retailer location

Follow company policies to accurately confirm, accept and close service calls via automated dispatch system

Appropriately document service activity according to site policy

Process and maintain consumables inventory according to site policy

Properly package and ship defective self service equipment to central repair facility

Interface at basic level with third-party communication network provider to effectively troubleshoot communication problems at the lottery retailer location

Accurately maintain, stock and document equipment, parts and consumables inventory

Document retailer installation, changes and removals

Follow procedures for returning defective materials to Central Repair facility (RMA Process)

Adhere to GTECH’s Customer Service Best Practices

Adheres to all safety policies and procedures.

Produce various reports to management, such as preventive maintenance completions, vehicle accident, and Field Service activities

Adhere to fleet and vehicle maintenance policies including vehicle care/organization.

Practice defensive driving

Understand and adhere to lottery rules and regulations

JOB REQUIREMENTS

Job is responsible for servicing Lake City, Florida , and surrounding areas.

High school degree or GED equivalent required, as well as, 1 or more years of experience in a customer service related position and 1 or more years of experience in technical repairs job field.

Job Skills Required:
Must be able to lift 50 lbs and be able to climb ladders with heavy equipment

Excellent customer service skills and the ability to work with difficult people

Good verbal and written communication skills

Ability to work independently and remotely for extended periods of time

Must be able to manage time effectively and efficiently

Good organization skills a plus

Special training requirements:
Experience working with electronics and electromechanical devices required..

Experience working with communications and IP based technology preferred.

Experience navigating various software applications required.

GTECH - 23 months ago - save job - block
About this company
95 reviews
GTECH will make you happy when your number comes up -- lottery number, that is. One of the world's leading operators of lottery...