IT-Desktop Support Analyst II
Lender Processing Services - Solon, OH

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GENERAL DESCRIPTION Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce. Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues. Responsible for documenting solutions to problems and developing end-user guidelines. May provide on-site training to users. Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes. Consults with and makes recommendations to IT users on selection of hardware and software products to address business requirements. WORK EXPERIENCE GUIDELINES - 3 or more years of IT work experience in supporting desktop software and hardware products and problem solving/troubleshooting. EDUCATION GUIDELINES - Bachelor's Degree in Computer Science, Information Systems or other related discipline. Or equivalent work experience. BREADTH Intermediate professional level role. Provides maintenance and support for moderately complex to complex client products. Works on one or more projects concurrently as a project team member. May coach more junior technical staff. EEO/AA Employer 141200
Lender Processing Services - 2 years ago - save job
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Lender Processing Services, Inc. (LPS) is the leading provider of mortgage and consumer loan processing services, mortgage settlement...