IT Specialist (CUSTSPT), GS-2210-11
Department of the Air Force - Fort Worth, TX

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Texas Military Forces

LONE STAR VALUES

L

oyalty

Bear true faith and allegiance to the State and Nation, Mission and Family

O

pportunity

Cultivate an environment for ALL to excel

N

etworked

Connect to communities, families, interagency partners and components

E

thics

Honor the public trust, exceed standards and expectations

S

elfless Service

Place the welfare of the Texas Military Forces, State and Nation first

T

exas Spirit

Embrace the courageous spirit of our people, history and culture

A

daptability

Act with understanding, innovation, resourcefulness, flexibility & urgency

R

eady

Prepare mentally, physically and spiritually to deploy at home and abroad

TEXAS AIR NATIONAL GUARD

EXCEPTED TECHNICIAN VACANCY ANNOUNCEMENT

This position is located in the

136th Airlift Wing Fort Worth, Texas.

The purpose of this position is to

serve as a customer support technician performing work involving analytical and evaluative duties related to computer networks (NIPRNET/SIPRNET) and/or telecommunications system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, and data communications. The incumbent specializes in one or more of the major information technology (IT) and/or communications systems managed and maintained by the Squadron - network infrastructure, wireless systems, and voice systems. The network infrastructure systems include: local/wide area networks (LAN/WAN), intrusion detection systems, closed circuit television, network switches, routers, information transfer nodes (ITN), and data terminal equipment. The wireless systems include: trunked UHF/VHF/HF systems, regulated and unregulated radio and wireless network systems, personal wireless communications systems (PWCS), wireless teleconferencing, and wireless LANs. The voice systems include: plain old telephone systems (POTS), networked voice, Voice over Internet Protocol (VoIP), voice mail systems, unified communications network systems, and Video Tele-Conferencing (VTC) networks. To ensure full coverage for all systems supported, each incumbent is expected to maintain a high level of proficiency for all systems supported by the Communications Squadron. While each incumbent may specialize in one system category, to ensure full coverage during workload fluctuations as well as employee absences, each incumbent will cross-train to support all IT and communications systems. Throughout the year, each incumbent will perform customer support work for all three IT/communication system categories.

NATIONAL GUARD MEMBERSHIP IS REQUIRED:
This is an Excepted Service position that requires active membership in a compatible military assignment in the Texas Air National Guard and wear of the military uniform. Applicants who are not currently a member of the Texas Air National Guard must be eligible for immediate membership and employment in the Texas Air National Guard. If you are not sure you are eligible for military membership, please visit

http://www.nationalguard.com/guard-basics/eligibility-requirements?icid=meganav_guard-basics-eligibility-requirements_20110720

or contact a Texas Air National Guard recruiter at

800-471-2496

before applying for this position.

Open Areas of Consideration:
Nationwide Excepted.

This includes:
All currently employed full-time permanent and indefinite personnel of the Texas Air National Guard.

All current members of the Air National Guard and individuals eligible for membership in the Texas Air National Guard.

Appointment Factors:
This is a Permanent Excepted Position open to Enlisted members ranking E-1 Not To Exceed E-7. This is a not Bargaining Unit position.

Remarks:
ALL TXANG UNITS WILL GIVE FIRST CONSIDERATION FOR VACANT POSITIONS TO QUALIFIED APPLICANTS FROM THE 217

th

TRS.

MUST BE ABLE TO SECURE SE1 266 (iat-ii) WITHIN 6 MONTHS IAW DODR 857.

PERMANENT CHANGE OF STATION:
PCS expenses are not authorized.

THE TEXAS NATIONAL GUARD IS AN EQUAL OPPORTUNITY EMPLOYER

PLEASE NOTE:
ACCEPTANCE OF A MILITARY FEDERAL TECHNICIAN POSITION MAY RESULT IN TERMINATION AND / OR REPAYMENT OF MILITARY INCENTIVES. PLEASE CHECK YOUR CONTRACT AND CONTACT YOUR SERVICING EDUCATION SERVICES (INCENTIVES) OFFICE OR THE RECRUITING/RETENTION OFFICE.

KEY REQUIREMENTS

United States Citizenship is required.

Direct Deposit is mandatory.

Veteran's preference is not applicable in this agency.

Baseline physical is not required.

PCS expenses are not authorized.

Must be willing to become a member of the Texas Air National Guard.

DUTIES:
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As a, IT Specialist (CUSTSPT) with the Texas Air National Guard (ANG), your duties will include, but will not be limited to:

Manages the assigned IT/communications environment with privileged access at the network level. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Provides Information Assurance - Technical (IAT) II information systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services. Perform system audits to assess security parameters and performance of IA controls within the network environment.

Serves as a focal point for ensuring functionality and operability of the assigned IT/communications system environment. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system resources. Analyzes installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems; and recommends acquisition of programs or equipment which will resolve operational problems. Provides on-going optimization and problem solving support; continually surveys system operation to identify potential systems problems which could lead to loss or serious interruption of service. Initiates corrective or preventative measures to rectify immediate problems and prevent future occurrences. Troubleshoots and diagnoses system failures to isolate source of problems. Performs testing, troubleshoots, and corrects problems relative to interface and interoperability of system components such as hardware, systems software, and applications programs. Provides proactive consultation and instruction with system users to ensure seamless implementation of changes. Assesses the security of installed systems.

Provides customer technical assistance and support for all users. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Works with customers to ensure efficient operations which support each units' requirements. Assists in solving problems associated with delivery of hardware and software orders. Provides management with information necessary to address difficult and complex problems in automating work processes. Tracks life of system equipment, prepares and provides analyses to determine future maintenance and replacement costs to help justify budget submissions. Reviews purchase requests and statements of work, ensuring documentation is sufficient to justify enhancements necessary to keep systems current and ensuring requested equipment and applications are compatible with existing infrastructure. Promotes use of assigned systems by providing instructions to functional area users on IT/communications processes and procedures associated with each supported system. Works with customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and equipment configurations.

Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. Identifies and documents system requirements for specific needs of customers. Conducts in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors. Recommends methods and procedures and coordinates corrective action to optimize utilization of present equipment. Ensures upgrades to the base IT and communications infrastructure are identified and assists customers in developing and submitting recommendations for additional equipment and funds. Cooperates and works with squadron personnel in planning and developing new or additional infrastructure/architecture capabilities. Identifies potential performance or capacity problems. Works with technical support personnel in resolving problems. Manages system user accounts, resets system passwords, and resolves firewall issues. Responds to trouble reports by analyzing problems, providing solutions, and recommending actions necessary to avoid future difficulties such as enhancing, replacing, or modifying existing programs, applications, and equipment. Maintains records of analyses, tests, and the techniques and procedures applied in problem resolution to establish a record of activities for future use. Coordinates efforts between system customers, system support personnel, and commercial vendors to identify and resolve hardware, software, and other system anomalies. Records problem reports as they occur and analyzes data to determine trends in use or performance that could lead to future problems. Provides orientation in the use of new or changed technology. Provides formal or informal training to ensure users understand the interrelationships of the system and are able to operate the system without undue difficulty. Prepares user manual or instructions for assigned applications.

Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability. Participates with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software. As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs. Uses benchmarks, performance measurement, and evaluation data in conjunction with modeling and simulation techniques in planning for increased capacity and to support additional workloads. Performs independent research of literature and consults with a variety of vendors, IT and communications specialists in other agencies, and members of professional associations to determine availability and feasibility of modifying existing systems. Provides cost analyses for new/upgrade infrastructure and architecture capabilities. Keeps abreast of changes in technology to assist management in preparing for future enhancements. Forecasts future needs and prepares recommendations, justifications, and specifications for equipment and applications. Examines and evaluates alternative means of satisfying user requirements and makes recommendations to management regarding the most effective and efficient approaches.

Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Secures operating authority, and ensures minimal interference by ANG radio frequency (RF) operations. Analyzes RF spectrum requirements and determine compatibility with other users considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation. Reviews and validates radio frequency allocations. Maintains frequency records and associated databases. Examines spectrum allocation data and frequency assignment records to determine suitability of specific equipment planned for deployment. Provides spectrum management guidance to units deploying equipment in support of contingency, exercise, or wartime requirements.

Installs, maintains, and repairs hardware devices supporting a broad range of information and communications systems. Uses detailed knowledge of concepts, principles, methods, and practices with sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts. Applies diagnostic equipment to test, configure, evaluate, and optimize all high bandwidth circuits. Designs, develops and conducts technical and operational tests and evaluations of a wide range of communications equipment and systems using performance management and measurement methods. Coordinates and prepares items for contract or warranty repair or replacement as required. Receives, inspects, installs, and verifies the proper operation of equipment returned. Accomplishes required documentation.

Performs other duties as assigned.

QUALIFICATIONS REQUIRED:
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General Experience Required

Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

Specialized Experience Required

In addition to the General Experience required, to qualify at the

GS-11

grade level you must:
Possess at least at least

36 months

experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

Substitution of Education for Specialized Experience

At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.

Major study-computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

Are you using education to qualify?

You MUST submit legible transcripts to support your educational claims. All coursework must have been taken from an accredited institution.

Foreign education:
Your transcripts must have been evaluated by a private organization that specializes in evaluating foreign credentials in order to be acceptable.

Only education/experience gained by closing date of this position will be considered.

COMPATIBLE MILITARY ASSIGNMENT:
AIR: 3D1X1, 3D0X3, 3D0X1, 3D1X2, 3D1X3, 3D0X2

Applicants need not be assigned to the position or possess the AFSC to apply or be considered for selection. Selected Excepted applicant (if applicable) must complete the AFSC qualifications and requirements within 1 year of appointment.

HOW YOU WILL BE EVALUATED:
Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The rating you receive is based on your responses to the questionnaire and supporting documents.

If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.

BENEFITS:
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The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Main New Employee Website -

http://www.opm.gov/insure/new_employ/index.asp

Flexible Spending Accounts

  • The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. For additional information visit:
https://www.fsafeds.com/fsafeds/index.asp

Health Insurance

  • The Federal Employees Health Benefits Program offers over 100 optional plans. For additional information visit:
http://www.opm.gov/insure/health/index.asp

Leave

  • Most Federal employees earn both annual and sick leave. For additional information visit:
http://www.opm.gov/oca/leave/index.asp

Life Insurance

  • The Federal Employees' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance, for additional information visit:
http://www.opm.gov/insure/life/index.asp

Long Term Care Insurance

  • The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For additional information visit:
http://www.ltcfeds.com/

Retirement Program

  • Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For additional information visit:
http://www.opm.gov/retire/index.asp

OTHER INFORMATION:
1. If you are a male applicant

who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

2. Please do not send/fax/courier/email any applications or resumes to the National Guard Human Resource Office, you must apply on-line or fax your application to the fax number listed on this announcement with the prescribed Cover Letter. The Human Resource can only process materials received through USA Jobs.

HOW TO APPLY:
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To apply for this position, you must provide

both

of the following parts:
Your responses to the Qualifications Questionnaire, and

Your resume and any other documents specified in the Required Documents section of this job announcement.

Use the

Online Qualifications Questionnaire

for convenience and quickest processing.

(Here is a link for aiding you in building your USA-Jobs Resume):

https://help.usajobs.gov/index.php/Resume_Builder

Option A: Online Qualifications Questionnaire.

Tips for using the Online Qualifications Questionnaire:
You must click

both

Finish

and

Submit

when you are done. Your Online Qualifications Questionnaire is not processed - and your résumé is not attached - until you click the Submit button, even if USAJOBS says it sent your résumé.

You can upload or fax supporting documents after you Submit the Online Qualifications Questionnaire.

You must complete the entire process by the closing date -- Monday, February 25, 2013

To make sure everything you submitted is successfully received, follow these steps:

Go to

https://www.applicationmanager.gov

and log in using the box on the right hand side of the page.

Click the radio button for this Vacancy Identification Number: 819483. Click

Select a Vacancy

.

Verify that all of your documents appear on the table with a status of Processed.

You can save your work and come back later. Just click both Save and Logout. (When you want to return, go to

https://www.applicationmanager.gov

and log in using the box on the right hand side of the page.)

If you Submit more than one Qualifications Questionnaire for this position, the most recent one Submitted is the one that is used. Therefore, it is important for you to complete it in its entirety.

To begin your Online Qualifications Questionnaire

, choose one of these options:
If your résumé is going to come

from

the USAJOBS Resume Builder

, you begin the process by clicking the

Apply Online

button near the bottom of this page. Your résumé will be attached only to the Online Qualifications Questionnaire you complete and Submit from this session, not to any Questionnaires you may already have Saved or Submitted.

If your résumé is going to be one

you prepared

outside

of USAJOBS Résumé Builder

, click this link to begin the process:
Online Questionnaire

Option B: Paper Qualifications Questionnaire.

If it is not practical for you to use the Online Qualifications Questionnaire, you can write your answers on paper. Follow these steps:

You can print a copy of this job announcement so that you can read the questions offline.

Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers. You can obtain the form at this URL

http://www.opm.gov./Forms/pdf_fill/OPM1203fx.pdf

or by calling USAJOBS by Phone at (703) 724-1850 - after the introduction, press 1, and listen for instructions.

You may submit the Form 1203-FX, resume, and any supporting documents by fax.

By Fax

: If you are faxing a Form 1203-FX, you do not need a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing. If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here --

http://staffing.opm.gov/pdf/usascover.pdf

-- and be sure to fill it out completely and clearly. The fax number is 1-478-757-3144. Feed all documents into your fax machine top first so that we receive them right-side up.

REQUIRED DOCUMENTS:
For this job announcement the following documents are required:

JFTX-J1-HR Form 5

with ink signature (Digital Signature will NOT be accepted - Fillable form will not retain information when saved)

Resume

(Uploaded Resume or USA-Jobs Resume)

To download the JFTX-J1-HR Form 5:
http://www.agd.state.tx.us/jobs/hro/downloads/Application_Packet_form5.pdf

To submit the documents requested follow the instructions below: Your resume, curriculum vitae, or any other written format you choose to describe your job-related qualifications. Your document(s) can be submitted electronically using the document upload process or by fax. Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.

For help building your resume in USA-Jobs Resume Builder:
http://www.usajobs.gov/Content/pdfs/Tutorials-Resume.pdf

AGENCY CONTACT INFO:
HRO Customer Service

Phone: (512)782-6725

TDD: (512)782-6725

Email: HRO-APPLICATIONS@TX.NGB.

ARMY.MIL

Agency Information:
136th Airlift Wing

2200 W 35th Street

Austin,
TX

78703

Department of the Air Force - 14 months ago - save job - block
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