Application Support Engineer
Mphasis Infrastructure Services - Philadelphia, PA

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This is a 3+ months contract position.


This application support person will have a key role in supporting all applications developed by Corporate Markets development group and will collaborate with the application development and QA teams as projects are being built. The successful candidate will also work with the technology teams to ensure that application performance is nominal and that downtime is kept to a minimum. The ability to monitor systems and applications and quickly assess a problem and resolution is a necessary skill.

Responsibilities and Duties

Provide second level support to resolve customer facing issues
Work with the Product Management and Development teams to understand the functionality of new product releases
Work with application performance testing and monitoring team to build and enhance monitoring tools.
Produce alerts/alarms, and post mortem reports when there's a production support issue
Be the single point of contact during production issues
Independently and collaboratively troubleshoot and resolve application, infrastructure errors, performance and scalability issues
Ability to provide risk assessments in supporting new projects

Required Skills

Strong UNIX / Linux skills with at least 2 years experience.
Apache HTTP Server and Tomcat administration skills.
SQL proficiency and DB experience (Oracle/MySQL).
Strong analytical, interpersonal and communications skills.
Understanding of multi-tiered web application architecture.
Understanding of Internet technologies such as TCP / IP protocols, HTTP protocol and proxy servers.
Ability to demonstrate creative thinking, advanced problem solving and troubleshooting skills.
Ability to work with minimal supervision and as part of a team.
Flexible and easily adaptable to change.
Ability to multi-task with regular interruptions

Desired Skills

? MySQL/Oracle experience.

? Experience with Java / Struts applications.

? Experience with FastSearch search engine.

? Experience using Thomson Scientific web applications such as ISI Web of Knowledge, Thomson Pharma.

? Library industry experience is a plus.


? Undergraduate degree in Computer Science, MIS, Library Science or Information Science or scientific subject area, or 2+ years experience within an information retrieval or support environment serving the academic, intellectual property or pharmaceutical community.

Mphasis Infrastructure Services - 19 months ago - save job - block