Assistant General Manager - The Glenn Hotel
Sage Hospitality Resources - Atlanta, GA

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Job Description:
You will feel most welcomed at Glenn as if you were staying with a really good friend – one who is savvy and in the know about everything Atlanta. Your personal host will delight in customizing a visit that suits your needs and whims specifically. As part of the distinctive Autograph Collection, experience independent hotel flair while receiving Marriott Rewards. Our boutique hotel in Atlanta offers 110 cozy rooms perfect for business or leisure travel. Leave the ordinary big box hotels behind and enjoy the casual atmosphere and intimacy of Glenn, personalized service and unbeatable location in the heart of one of the South’s greatest cities. No matter where you’re traveling from, you won’t want to return home without a taste of Glenn hospitality.

GENERAL PURPOSE

Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

Position is responsible for short and long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: the front office, guest services, housekeeping, security and gift shop. May have responsibility for recreation and tennis. Participates in total hotel management as a member of the Hotel Executive Committee.

ESSENTIAL DUTIES/RESPONSIBILITIES

Manage the human resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.

Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.

Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.

OTHER DUTIES/RESPONSIBILITIES

May assume the responsibilities of the General Manager in his/her absence.

Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Travel required to attend corporate training, meetings and other event(s) as deemed necessary.

A four year college degree or equivalent education/experience.

Four to five years of employment in a related position with this company or other organization(s).

JOB QUALIFICATIONS

Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession. This includes experiential knowledge required for management of people and complex problems.

Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

Ability to make decisions with only general policies and procedures available for guidance.

Supervisory/management skills.

Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

Sage Hospitality Resources is one of the nation's leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - "To be recognized by our customers as the best in our business."

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.

Sage Hospitality Resources - 3 years ago - save job - block