Elephant Insurance Services LLC is seeking an experienced Call Center Sales Supervisor for our rapidly growing direct to consumer insurance business. The Call Center Sales Supervisor will lead an inbound sales team of approximately 12 agents. The ideal candidate has experience in establishing measurable performance goals, achieving outstanding results, implementing successful process improvements, and developing talented staff. This position reports to a Call Center Sales Manager and offers an outstanding opportunity for professional development.
Essential Duties and Responsibilities:
•Oversee day-to-day operations of your Call Center Sales team.
•Develop and utilize reports as well as solicit team feedback to champion continuous improvement efforts to identify, develop, and implement standard processes and procedures that improve actual performance and drive positive financial results.
•Manage and monitor key performance metrics for your team. Closely evaluate performance results against expectations to identify deviations in performance and resolve variances.
•Prepare weekly dashboard of team performance, key observations, and new activities within your team.
•Ensure all direct reports are developed and focused on effectively meeting/exceeding performance requirements.
•Ensure relationships with peers and other business partners in the organization are strong and that all team members are working together efficiently and effectively to meet the needs of the business.
•Participate in interviewing and hiring staff, evaluate performance, develop succession planning, recommend merit increases, and discipline employees as necessary up to and including termination.
•Ensure each employee has the skills, training, equipment and tools necessary to provide a world-class level of service. Research and make recommendations as needed.
•Conduct weekly team meetings, communicate recommendations for improvement as necessary, and provide status reporting to Sales Manager.
•Support and actively use Employee Recognition programs for your team.
•Maintain up to date knowledge of processes, technology, systems, and applications that are utilized by the call center.
•Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
•Other duties as assigned.
•College degree preferred.
•A minimum 3 years of call center leadership.
•Experience managing multiple direct reports.
•Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
•Demonstrated strength of Outlook, Excel and PowerPoint.
•Positive attitude and entrepreneurial "can do" spirit.
We are a direct to consumer automobile insurance company, based in Richmond, VA. We believe people who like what they do, do it better. We pride ourselves on a relaxed and friendly company culture. We encourage a climate of individual contribution, long-term commitment, and profitable growth.
Elephant Insurance is a wholly owned subsidiary of Admiral Group, PLC. Admiral Group is the second largest auto insurer in the UK with subsidiaries in France, Italy, and Spain.
•Elephant offers medical, dental, vision, and 50k in life insurance at no cost to the employee
•Elephant offers an additional supplemental benefits fund. This fund can be used to buy additional benefits that you can apply to a gym membership, additional life insurance, cancer and accident coverage or a health saving accounts
•Stock grants and stock dividends for all employees
•Elephant contributes $3,000.00 a year to your 401K, regardless of what you contribute
•4 weeks of PTO a year