Manages a specific operations segment or a small operations unit of the company's operations activities . May report to a group operations manager or a Sr. Operations Manager. Involved in a variety of projects.
Responsible for expense management, enterprise management, and building business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research).
Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Decisions impact multiple product lines, customers, and associates. Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts.
Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. Forecast / manage staffing levels and capacities. Responsible for performance management.
Additional Information
Operations Manager position responsible for the overall execution and management of the Unclaimed Property and Regulation D Process for BANA ensuring compliance with various state regulations and deadlines. Manages relationships with the various source units, business partners and executives. Manages a team of 14 employees and partners with Global leaders to coordinate completion of assigned functions.
Qualifications
Required Skills:
Position requires a level of training comparable to Bachelors degree.
3 - 5 years of bank operations experience.
Previous supervisory experience.
Strong human relations skills to facilitate coaching, training, and counseling of associates.
Excellent customer service skills along with strong oral and written communication skills.
PC skills, especially Word, Excel and Outlook.
Advanced analytical, organizational, and planning skills, as well as being deadline-oriented.
Desired Skills:
Manages resources effectively
Coaches, motivates, and develops associates
Provides stretch goals for all associates and holds each accountable
Successfully meets all PDP goals
Provides on-going leadership to team
Removes obstacles that impact team’s progress
Promotes teamwork and the Bank of America Spirit
Builds relationships with business partners
Champions change
Bank of America - 13 months ago
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