Patient Access Team Lead - OU Medical Center - OK
OU Medical Center - Oklahoma City, OK

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*** MUST HAVE PRIOR PATIENT ACCESS EXPERIENCE IN ORDER TO BE CONSIDERED ***
      DUTIES INCLUDE BUT ARE NOT LIMITED TO:
      • Staff and order supplies according to budget guidelines and department needs
      • Maintain QA statistics (including patient wait times, etc.) and report results to Manager.
      • Oversee the daily activities of the registration area to insure department standards are met
      • Assists Manager in educating registration staff of any changes pertinent to their roles
      • When appropriate, relieve staff members during employee sick/vacation time
      • Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
      • Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
      • Excel in all functions performed by patient representativesCollect/request deposits and copays
      • Assume on-call responsibilities to insure adequate staffing and problem-solving
      • Register all patient types
      • Assists in resolving patient concerns
      • Assist Manager to insure all personnel department policies and procedures are followed
      • Act in capacity of supervisor in his/her absence, and inform Manager of all issues upon his/her return
      • Maintains effectiveness of patient flow
      Parallon

      Qualifications
      KNOWLEDGES, SKILLS & ABILITIES
      • Communication - communicates clearly and concisely, verbally and in writing
      • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations Interpersonal skills - able to work effectively with other employees, patients and external parties
      • PC skills - demonstrates proficiency in PC applications as required
      • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
      • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
      EDUCATION
      • High school diploma or GED required.

      HCA Inc - 19 months ago - save job - block
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