Customer Service Rep (Dispatcher)
Weatherford - Dickinson, ND

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One of the largest oilfield services companies, Weatherford operates in more than 100 countries and employs more than 50,000 people worldwide. With a product and service portfolio that spans the life cycle of a well- drilling, evaluation, completion, production and intervention- and a robust research and development effort, we are well positioned to meet the ever-evolving needs of the oil and gas industry.

Under direct supervision and by following established procedures, provides customer service through processing routine customer orders, prepares equipment/tools for shipping, arrange transportation of goods purchased by both internal and external customers, and process all related documents related to servicing customers (i.e.: purchase orders, invoices, shipping, delivery receipts, etc).

DUTIES

  • Accept orders from internal and external customers for products and services via the telephone
  • Arrange and coordinate transportation of equipment/tools to and from shop/suppliers and the customer location or job site some of which may include selecting alternate modes of transportation
  • May offer recommendations of products or service to fill customer job orders
  • May have some responsibility for maintaining inventory and delivery records
  • May physically fill customer orders for equipment/tools by selecting items from shop's inventory and allocate them for shipping
  • May verify asset repairs and perform visual inspections of incoming and outgoing equipment/tools
  • Verify asset and repairs, performs visual inspections
  • May dispatch personnel with supervision
  • May offer additional products or services with supervision
QUALIFICATIONS

  • High school diploma or equivalent
  • Entry level position typically requires 2 yrs or less related product line or customer service experience
  • Basic keyboarding skill
  • Basic skill level in Microsoft Office applications
  • Good verbal and written communication skills
  • Working knowledge of single or multiple product lines
  • Knowledgeable of Weatherford's operating policies, procedures, and processes
  • Must be able to work weekends and on an on-call basis
  • JD Edwards experience preferred
  • Transportation and Logistics experience preferred
  • Must be able to lift up to 50 lbs with carrying of up to 25 lbs

Weatherford - 16 months ago - save job - block