Program Advisor
Maricopa County Community College District - Phoenix, AZ

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Working within a learning college philosophy, provides academic advisement and other student services to new, continuing and prospective students for general advisement services. Work contacts include administrators, faculty, staff, students, high schools, related employers and the community. Equipment used includes standard office equipment and audiovisual equipment. This position reports to the Director of Advisement at Phoenix College, receiving general direction regarding routine matters and specific instructions regarding non-routine and highly sensitive matters.

Essential Functions

70% - Advises new, continuing and prospective students on admissions, courses, and program requirements, registration procedures, availability of financial assistance and other support services, and a variety of general college information; may provide unofficial transcript evaluation; assessments of basic skills and test scores
10% - Makes referrals to counselors, other student services programs, or community agencies as needed; may assist in standardized testing programs; may develop, coordinate, and participate in special programs designed to promote student recruitment and retention; participates in student recruitment activities at high schools, job fairs, etc.; maintains ongoing relationship with community recruitment/mental health resources
10% - Assists in the development of promotional and informational materials for use in advisement/counseling; may participate in institutional research involving student follow-up studies, demographics, etc.; participates in new student orientation activities; may train, direct, or coordinate the work of others in providing student advisement or assistance services; may act as liaison between faculty and students with special needs
10% - May assist in student registration and orientation; may act as an advisor to student clubs and support groups for target populations; answers letters and calls of inquiry about the college from prospective students; performs related duties as assigned

Minimum Qualifications

- College degree
- Six (6) or more months of experience working in a college or university setting
- Six (6) or more months of experience working in customer service

Desired Qualifications

- Bachelor's degree
- Experience working in academic advisement in a college/university setting
- Experience delivering presentations to individuals or groups
- Experience developing and writing promotional or informational material
- Experience with online student databases (i.e., Student Information Systems)
- Experience in working in a OneStop student services environment
- Experience in working with at risk student population
- Knowledge of the concept or philosophy of the Learning College and its integration into a campus community

Special Working Conditions

May be required to work evenings and weekends.

Special Notes

Please take time to review Phoenix College's Learning College Philosophy at

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