Head of Network Services
Citizens Financial Group - Riverside, RI

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The Head of Network Services, RBS Citizens is a senior leadership role responsible for all operational, strategic and delivery aspects of network services, operating as part of the RBS Global Networks function and aligned to, enabling or influencing the strategic direction of Network Services in RBS.

Primary responsibilities include:
Management of the RBS Citizens network service / platform supporting RBS Citizens business SLAs and strategies

Provide leadership and motivation to the collaborative virtual team of Global networks covering all regions of RBS Group

Act as a focal point for resolution of escalated RBS Citizens and Global Network Platform Service & Performance issues

First point of contact for RBS Citizens environment for Network service, project delivery and strategy

Manage the RBS Citizens regional network service aggregator contract

Lead, manage and develop strategic relationships , service, quality and costs with network services vendors in the RBS Citizens in collaboration with the Global Vendor Management team

Ensure delivery against operational control measures and address via Service Improvement Plans where a shortfall has been identified, working in collaboration with the internal and external stakeholders, within the wider RBS group and other selected vendors where themes / trends occur.

Develop / improve Global and regional standards, frameworks & models to support service excellence and ensure adherence

Manage and contribute to Vendor service performance and account / domain reviews

Implementing and delivering on appropriate levels of governance and executive reporting for Global, regional or country Network Platform performance / service

Drive the focus, mitigation and closure of Global / RBS Citizens regional Network related risks where the action is on the platform to address involving key stakeholders as appropriate

Using forecast data to assess demand management such as Aggregator project & KSOR resource vs. the needs of the Project / SIP / Change community whilst ensuring escalations are kept to a minimum and work is re-prioritized / challenged accordingly.

Manage relationships with senior technology and business management within RBS Citizens and the wider RBS Group


Required Skills/Experience:
Experience of Global environments & understanding complexity of Technology services

Familiarity & relationships with key US, TS network vendors

Proven successes in leading & managing medium/large scale areas of the business

Proven ability to create and deploy strategies in relation to Operations

Proven Telecommunications / IT business and operations management experience

Proven service and delivery capability / focus

Proven leadership experience and skills at management level

Proven ability to influence and gain trust at business and technology executive/senior management levels in multi-cultural environments

Ability to manage complex activities simultaneously to short timescales

Ability to demonstrate continuous improvement

10 years + in Telecommunications Management

Extensive knowledge of US regulatory requirements

Identifies with multiple technologies and understands company’s current business strategy. Makes recommendations that drives innovation, and solutions that influence company strategic direction.

Third party and outsourcing management

Educational, Certifications and/or Other Professional Credentials:

Bachelor’s Degree required

Master’s Degree preferred

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00AM-5:00PM
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Citizens Financial Group - 18 months ago - save job - block
About this company
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We’re Citizens, in every sense of the word. It’s our belief that a good bank is made up of good citizens. That’s why...