Technical Service Advisor Radio Holland USA -
Houston, TX
SUMMARY AND PURPOSE OF POSITION:
The Technical Service Advisor will provide technical assistance to service coordination, field service engineers and customers on installation, retrofits and demand services. Additionally, work assignments will include planning daily work dispatching for service engineering, creating quotations and proposals for services and updating the Service Operations Manager on daily task and issues. Successful leader will have the ability to motivate the team to perform at the highest level in order to meet internal KPI's and achieve customer satisfaction. The Technical Service Advisor will be responsible in notifying management on customer feedback, quality issues, existing product performance, interacting with sales and completing required reports and various paperwork in a timely manner.
RESPONSIBILITIES:
Technological developments in the marine and land systems
Works with National Training Manager to stay up to date with latest Technologies available to Radio Holland service staff
Provide technical services and helpdesk information to customers and Radio Holland service staff
To represent Radio Holland in the best way possible with regards to Performance, Attitude, Safety, Quality and Customer Service.
Strive to maintain the highest level of professionalism achievable through Factory training, self-education, awareness of market trends, knowledge of applicable Rules and Regulations, etc.
Make sure that Service report content is good, invoicing is accurate and inventory is controlled.
Endeavor to keep Service disputes to a minimum.
Responsible for proper scheduling of Service jobs.
Ensure that all RH records regarding Services are accurate and up to date.
Ensure compliance with ISO quality guidelines and procedures
TASKS:
To work with/as Service Coordinator on technical advices for service requests as needed
Liaise with customers via coordinators on matters relating to technical quality
When applicable for follow up services, obtain further technical advice through research or by contacting Manufacturer for advice to Customer
Ability to feedback information to customers and manufacturers on quality improvements on products and changes with products
Assist Regional Managers in overseeing installations and retrofits requiring high level of technical expertise
Ensure personal compliance with all Safety regulations of the Company and the Customer including transient sites
Prepare for service or installation jobs by collecting necessary parts from warehouse and obtain manuals, software and technical info as available
Gives daily directives to Service Engineers
Accepts Service, survey, commissioning, and installation requests
Enters all necessary data into the ERP system
Controls the flow of spare parts for all Services
Assembles all necessary job related paperwork for further processing
Keeps technical bulletins, Service manuals, and installation manuals up to date
To be the point of contact for all Service disputes
Advise the Regional Manager (or Depot Manager) of the status of all ongoing and prospective jobs
Registration of all non-compliances to the Quality System
Organizes and coordinates all required follow up Services
AUTHORITIES:
To accept or reject service requests while reporting same to Management
Develop work schedules and dispatching Field Service Engineer's
Approvals in compliance with Company Signature Authority policy
REQUIREMENTS:
BS in Telecommunications/Electrical Engineering or equivalent work experience
+8 years hands-on experience in the Maritime industry
Proven ability to manage, motivate, and develop others
Excellent written and oral communication skills
Proven ability to understand and use of common electrical tools for repair and/or troubleshooting
Ability to write technical reports
Confident and energetic personality
Excellent organizational skills
Exemplary customer relations skills
Contact: Alexander Gimenez
alexander.gimenez@radiohollandusa.com
713-378-2100
Location: Houston
MaritimeJobs.com - 11 months ago
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