Principal/Sr. Principal Technical Support Engineer - Reliability
Raytheon - Andover, MA

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The Whole Life Engineering Directorate (WLED) is made up of several disciplines whose main objective is to influence hardware and systems early in their life cycle to assure effective operation, reliability, maintainability and economical ownership by the customer and end user.

Principle Technical Support Engineer - Reliability Job Description

The Qualified candidate will be an integral part of the Patriot Whole Life Engineering team as a Principle Technical Support Systems Engineer leading field failure reporting and analysis to assist Reliability growth on the Patriot System. The candidate will interface directly with Raytheon program leaders, customer program staff, U S Army customers and represent Raytheon at various Program Reviews and customer meetings. The other responsibility will be to visit US Army customers that are deployed globally and brief their Reliability, Availability and Maintainability (RAM) performance during periodical site visits. The candidates will develop technical solutions to complex reliability problems that require the regular use of ingenuity and creativity; work under consultative directions towards predetermined long term goals and objectives; exercise considerable latitude in determining technical objectives of assignment and update complex program level concepts and plans and provide support for activation of those plans. You will have an existing secret clearance and enjoy travelling 15- 20%, Domestic and International.

Responsibilities include:

Lead Patriot field failure data collection, analysis and reporting team utilizing the Maintenance Analysis Reporting System (MARS) database
Conducts failure data scoring and provides periodical Theater reports, Outspot reports and other required reports to internal and external customers
Support strategic actions of Failure Review Board (FRB) and FRACAS Events Review Board (FERB) meetings to improve reliability performance of fielded Patriot equipment
Conduct global customer site visits, collect operation time data and brief customer on Reliability, Availability and Maintainability (RAM) performance of their equipment
Provide technical direction to cross program participants on key Reliability, Availability and Maintainability (RAM) issues
Interface with Patriot program team to support objectives to increase operational readiness and reliability growth
Serve as organization Reliability spokesperson on projects; act as advisor to management and customers on reliability issues
This position can be a salary grade level A05 or A06 based on the candidate’s qualifications as they relate to the skills, experience and responsibility requirements for the position.
Basic Qualifications:

BS from an accredited university or college in Engineering, preferably Electrical or Mechanical Engineering

Minimum of 8 years working in cross functional team environments, utilizing inter-personal skills to achieve technical objectives

Prior experience as a team lead to support multi-disciplines

Previous experience in Patriot field operations; experience with/knowledge of the Patriot System hardware.

Proficient knowledge and skills on Access Database

Prior experience in proposal writing and integration

Prior experience in the development of schedule inputs and program metrics

Experience with MS Office Suite (Excel, Word, Power Point, and Project)

Desired Qualifications:
Demonstrated strong presentation skills. Prior experience in presenting to upper management and customers

Excellent oral and written communication ability

Demonstrated capability to lead resolution of complex Reliability tasks

Understand Reliability concepts and math models and be able to apply the knowledge

Existing secret clearance or ability to obtain

Earned Value Management System (EVMS)
Database knowledge (Oracle or SQL)

Working knowledge of the Army rank structure

Strong inter-personal skills and ability to interact well will others.

If you have all the Basic qualifications and are excited about this opportunity, then apply right away! The ideal candidate will possess at least some of the Desired qualifications.

All these job responsibilities are to be executed in harmony with Raytheon's Code of Business Ethics and Conduct policy which sets the standard by which we operate and how we treat others

Keywords: team lead, field operations, patriot

Business Unit Profile
Headquartered in Tewksbury, Mass., Integrated Defense Systems (IDS) has locations in Washington, California, Utah, New Mexico, Virginia, Texas, Maryland, Rhode Island, Alabama, Australia, Germany, Saudi Arabia and the United Arab Emirates. Its broad portfolio of weapons, sensors and integration systems supports its customer base across multiple mission areas including air and missile defense systems, missile defense radars, early warning radars, naval ship operating systems, robotics and other advanced technologies. With a workforce of more than 14,000 employees and 2010 sales of $5.4 billion, IDS provides affordable, integrated solutions to a broad international and domestic customer base, including the U.S. Missile Defense Agency, the U.S. Armed Forces and the Department of Homeland Security.

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Raytheon ("light of the gods") took a shine to its place in the upper pantheon of US military contractors; the company regularly...