Invest in your career. Invest in your future.
Headquartered in San Francisco, UnionBankCal Corporation is a financial holding company with assets of 79.1 billion at December 31, 2010. Its primary subsidiary, Union Bank, N.A., is a full-service commercial bank providing an array of financial services to individuals, small businesses, middle-market companies, and major corporations. The bank operated 401 banking offices in California, Washington, Oregon and Texas, as well as two international offices, on December 31, 2010. UnionBanCal Corporation is a wholly-owned subsidiary of the The Bank of Tokyo-Mitsubishi UFJ, Ltd. which is a subsidiary of Mitsubishi UFJ Financial Group, Inc. Union Bank is a proud member of the Mitsubishi UFJ Financial Group (MUFG, NYSE:MTU), one of the world's largest financial organizations. Visit
for more information.
Become part of a team where community, diversity, and exceptional service are part of everyone's job. Invest in you!
The Senior Teller position is the main point of contact to service customer transactions in the branch. The position has a high degree of interactions with customers and provides a high level of customer service by responding to customer inquiries, processing customer requests, resolving difficult/complex customer issues and making sales referrals.
Customer Service Transactions (70%)
Under minimal supervision, provide outstanding customer service by responding to customer requests and inquiries. Assist the customer with retail transactions. Respond directly to customer problems or issues, and assist the customer in resolving them directly. Escalate more complex problems to the appropriate supervisor or coworker within the branch if unable to resolve directly.
Responsible for more complex tasks such as safe deposit tasks, handling client request/research, and merchant teller services.
Responsible for following and adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality. Maintain cash drawer within prescribed cash limits and meet cash balancing requirements. Conform to all government compliance regulations.
Sales Referrals (15%)
Identify and recommend appropriate bank services to best meet customers' needs that result in sales for the branch. Participate in sales promotions and meet monthly sales goals.
Other responsibilities (15%)
- Participate in training programs that expand job knowledge and understanding.
- Perform back-up duties such as remote branch capture as necessary.
This is an experienced level position and is under minimal level of supervision and has the knowledge and skills to complete all tasks associated with products, services and transactions assigned.
- Must have effective verbal and written communication skills.
- Ability to learn and use branch equipment.
- Good math, reading, and comprehension abilities.
- Excellent problem-solving skills
- Must enjoy working with customers and employees.
- High school diploma or equivalent
- Typically requires 2+ years of customer service experience in a retail bank
Union Bank is committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. EOE. M/F/D/V.
Union Bank - 10 months ago
Headquartered in San Francisco, UnionBanCal Corporation is a financial holding company with assets of $89.7 billion at December 31, 2011. It...