This position will be part of a technical team responsible for client management, including mobile device management and client virtualization for desktops, laptops, tablets, smartphones and other user devices.
Manage problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem.
Perform root cause analysis on resolved problems. Design and develop appropriate monitoring or other proactive measures to prevent future occurrences.
Mentor Tier II staff during problem resolution and root case analysis to increase efficiency and knowledge of Tier II personnel.
Analyze and document the architecture and configuration of application infrastructure.
Provide configuration and engineering for new technologies.
Lead the support and configuration activities for technologies where you have been designated a subject matter expert.
Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls.
Collaborate with other IT personnel on technology and support issues.
Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure.
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
Bachelors degree in computer sciences or an equivalent combination of formal education and job-related experience.
Demonstrated understanding of current data networking and/or server technologies.
Experience in the support and function of:
Demonstrated ability to mentor influence and facilitate discussions across a wide range of teams and technologies.
- MCSE certification or equivalent experience.
- Experience in the administration of Microsoft Active Directory Group Policy.
- Demonstrated proficiency in PowerShell scripting.
- Experience in the administration of two or more of the following
- Mobile device management and client security solutions including Microsoft System Center Configuration Manager and Microsoft System Center Endpoint Protection.
- Client application delivery technologies including Citrix and Microsoft App-V.
- VMWare or Citrix virtual desktop (VDI) solutions.
- Software packaging methodology.
- Mobile VPN technologies.
- Demonstrated ability to identify research and analyze technical problems and recommend solutions.
Application of arithmetic and computer math.
Training and experience relative to:
Operating systems software
Data base administration
Demonstrated ability to identify, research, and analyze systems software problems and perform systems evaluations.
Demonstrated ability to review and interpret manuals, journals, computer display screens, computer printouts, error logs, and correspondence.
Demonstrated ability to research, prepare, and compose systems operating procedures and documentation, reports, and correspondence.
Demonstrated ability to interact, advise, guide, train, and communicate effectively.
Core Requirements Demonstrated ability to read and write fluently in English.
Applicable drivers license. Requires travel to other company offices and facilities and to job sites.
Mobility to travel in and around office surrounding and job sites outdoors.
Communicate and/or exchange information; conduct oral presentations.
Experienced interacting with external customers and vendors relationships
Sufficient to perform job duties.
How To Apply
Only applicants who meet minimum qualifications will be considered. Only those applicants considered for an interview will be contacted. EEO/AA Employer
Amount of Travel
Work At Home
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