The Guest Relations Coordinator is responsible for operational oversight of the routine operations of the Guest Relations Department. These responsibilities include assisting Guest Relations team in delighting patients and guests by providing exemplary customer service. Specific responsibilities include acting as the system administrator for the guest feedback monitoring program, ensuring the requests made to the Concierge are fulfilled, compiling and reviewing data and resolving patient complaints as needed. Assists patients in interpreting hospital policies, procedures and services and in obtaining solutions to problems and concerns. Supports the senior manager. Assists the department in gaining awareness of patients perceptions of the hospital experience based upon the tracking and trending of complaint information.
[Minimum work experience]
Five years customer service related experience or equivelant.
[Desired work experience]
Computer literate. Able to work with software such as Word and Excel. User of the SMS, Sorian and other Meridian systems. Basic knowledge of office machines, copier, fax, printer, etc.
[Valid drivers license required]
Southern Ocean County Hospital - 20 months ago