GUEST RELATIONS REPRESENTATIVE [CUSTOMER RELATIONS]
Southern Ocean County Hospital - Holmdel, NJ

This job posting is no longer available on Southern Ocean County Hospital. Find similar jobs: Guest Relation Representative jobs - Southern Ocean County Hospital jobs

The Guest Relations Coordinator is responsible for operational oversight of the routine operations of the Guest Relations Department. These responsibilities include assisting Guest Relations team in delighting patients and guests by providing exemplary customer service. Specific responsibilities include acting as the system administrator for the guest feedback monitoring program, ensuring the requests made to the Concierge are fulfilled, compiling and reviewing data and resolving patient complaints as needed. Assists patients in interpreting hospital policies, procedures and services and in obtaining solutions to problems and concerns. Supports the senior manager. Assists the department in gaining awareness of patients perceptions of the hospital experience based upon the tracking and trending of complaint information.

Requirements:
[Minimum education]

Bachelors Degree

[Desired education]

[Minimum work experience]

Five years customer service related experience or equivelant.

[Desired work experience]

[Required licenses/certifications]

[Required skills]

Computer literate. Able to work with software such as Word and Excel. User of the SMS, Sorian and other Meridian systems. Basic knowledge of office machines, copier, fax, printer, etc.

[Valid drivers license required]

No

Southern Ocean County Hospital - 20 months ago - save job
Recommended Jobs
Assistant Marketing Manager
Central Amusement International - Luna Park in Coney Island - Brooklyn, NY
Indeed - 8 days ago
Easily apply

Conference and Events - India
Information Security Media Group - Princeton, NJ
Information Security Media Group - 30+ days ago