JOB SUMMARY Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
Reviews all "Alerts" in PHS and refers patient to a PFC when necessary.
Responsible for EMR (Electronic Medical Records) check-in processes.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Answers questions about organization and provides callers with address, directions, and other information.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Updates appointment calendars. Receives, sorts, and routes mail, and maintains and routes publications.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Takes co-payments and other self-pay obligations when required.
Performs cashiering functions/online payment posting within PLUS.
Processes payments and deposits by adhering to the system's Cash Handling Policy.
Maintains a 97% accuracy rating on patient demographics and insurance updates.
Orders, receives, and maintains office supplies.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Performs other clerical duties as needed, such as faxing office notes, photocopying, and routine chart maintenance.
AGE OF PATIENT POPULATION
All ages, including other physician offices, and other hospital/clinical personnel.
Occupational exposure is a Category B, which means some employees in the specified job classification have occupational exposures.
To perform the job successfully, an individual should demonstrate the following competencies:
Quality - Follows policies and procedures. Adapts to changes in the environment. Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance.
Service - Responds promptly to requests for service and assistance. Meets commitments. Abides by MHS confidentiality and security agreement. Shows respect and sensitivity for cultural differences.
Partnering - Supports organization's goal and values. Exhibits objectivity and openness to other's views. Gives and welcomes feedback. Contributes to building a positive team spirit. Generates suggestions for improving work.
Cost - Conserves organization resources.
EDUCATION, TRAINING, & EXPERIENCE
Graduate of high school
Previous healthcare reception experience preferred.
Partner may access patient care information needed to perform their job duties. Partner may access financial data.
OTHER SKILLS AND ABILITIES
Basic knowledge of keyboard skills and medical terminology preferred.
Good interpersonal & written communication skills.
May be required to travel to other clinics.
SPECIAL PHYSICAL DEMANDS
Manual dexterity needed to operate telephone and keyboard.
Mercy Health System WI - 19 months ago