The Medical Office Associate I (MOA1) position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers. Duties may include: registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments.
High School Graduate or equivalent
Coursework in medical terminology, business/administrative support or related field
EXPERIENCE AND SKILLS
Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner..
Knowledge of general office support practices and related office equipment.
Skill in computer use.
Skill in answering multi-line telephone system, and communicating with all callers in a friendly, courteous ad professional manner.
Skill in performing detailed tasks while maintaining accuracy and efficiency.
Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation.
Ability to maintain confidentiality at all times.
Ability to interact with diverse groups.
Ability to operate in a high-volume, fast-paced environmen
Knowledge of medical office practices and procedures.
Knowledge of electronic health records and practice management systems.
Experience in using MS Office products.
Experience providing general clerical support in an office environment.
Experience in medical billing and medical practice revenue cycle operations.
Centra Health - 20 months ago
Centra Health is a constellation of hospitals, medical practices, outpatient facilities, and other services targeting the health care needs...