Specialist 1
Case Western Reserve University 112 reviews - Cleveland, OH

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The recruitment and admissions specialist will be responsible for providing coordination of the recruiting, admissions and student service efforts of the school. Marketing on the school’s website is part of this position. The specialist will work closely with the school’s communications director to develop materials pertinent to recruitment activities. The market research and planning necessary to recruit incoming students is central to this position. The management of information in support of this effort and the collaboration among recruitment staff is essential to working on the recruitment and admissions effort. This candidate will work with the director of admission and the assistant dean of student services to track applicant’s progress through the MSASS application and enrollment process. The job will request some effort to provide institutional research on how the decision-making factors in admission influence student success in the Masters program.



  • Work with the director of admissions to conduct market research and institutional assessments on the school’s current position in contrast to our competition. This research identifies strengths and weaknesses of the school that need to be considered when creating admissions and recruiting plans for feasibility.
  • Assist the director in developing the strategic recruiting direction for the most productive and most economical use of the recruiting budget with matriculation targets blended into the decision process.
  • Assist the director in ensuring that the admissions and recruiting procedures and processes are documented and maintained so new and current recruiting staff are able to be productive and represent the school in a professional manner.
  • Serve on the committees for recruitment and admissions to maintain the network of the school professionals that influence, and assist in the strengthening of our recruitment efforts and the long term goals of MSASS.
  • Execute direct contact at admissions events such as information sessions, orientation, graduation, campus visits, as well as participation at conferences, professional organizations and other assigned events
  • In collaboration with the director of admissions and the director of communications, participate in the development of marketing vehicles for the admissions message to our various target audiences. This includes social networking, print and electronic media.
  • In support of new school admissions initiatives, work along with the director of admissions and the director of communications to develop new marketing materials to improve our recruiting advantage focusing on audiences that require additional recruiting emphasis.
  • Admissions:

  • Monitor the admissions database(s) information to keep them correct and current. Investigate opportunities to streamline work procedures where feasible.
  • Review applicant materials, interview prospective students as necessary, and recommend applicants to the director of admissions and assistant dean of student services.
  • Assist in the professional handling and processing of all applicant materials assuring that confidentiality is maintained throughout the admissions process.
  • Assist in the reporting of monthly admissions data to the dean, associate dean, assistant deans, the office of field education, and the MSASS registrar for application activity, admitted versus non-admitted students, confirmed students and declines as compared to the previous year.
  • Coach applicants through the admissions process in providing input about resolving barriers, issues and problems hindering the completion of admission applications.
  • Explore, implement the use of technology to find appropriate applicants for admission to the school.

    Perform other duties and responsibilities as assigned



  • Dean- Respond to strategic questions and suggestions; Provide follow up and written summary of specific recruitment and/or admissions issues as instructed by director of admissions, associate or assistant deans. (As needed/weekly)
  • Associate dean academic affairs and assistant deans student services and academic affairs - provide admissions recommendations; research, update, follow-up and /or exchange information about specific programs, projects and applicant pools, undergraduate programs, recruitment activities, admissions; coordinate activities and events.(Continuous- daily/weekly)
  • Director of admissions and financial aid- respond to requests, information updates, recruitment activities and events, assistance in marketing, recruitment and admissions of incoming students. (Continuous-daily);supervision-verify status of applicants identify opportunities/interventions in coaching of applicants (weekly)
  • Directors of centers and management units- respond to requests , information updates, request assistance with admissions reviews.(Weekly/monthly)
  • Faculty- respond to specific requests, schedule classroom presentations classroom visits to assist in recruitment of new students to the school. (As needed, monthly)
  • Director of field education, field faculty and staff- exchange information, confer on student field placement issues; problem solve issues with field planning materials needed to complete application process. (Continuous- weekly)
  • Department assistants/administrative staff—update on information for admissions and recruitment reports and current projects; verify status of applicants; coordinate recruitment information sessions, campus tours/student visits; discuss management of student application issues/problem solve/define mailing projects for admission. (continuous-daily)
  • Admissions counselors/recruiters- exchange information; confer on student applications, recruitment activities; coordinate recruitment events/travel .(continuous-Daily)
  • Director of communications- coordinate admissions brochures and other advertising; exchange information about recruitment and admissions activities (Regular-Bi monthly)
  • University:

  • University recruiters- exchange information; discuss recruitment issues common to all recruiters; respond to requests about graduate fairs, conferences recruitment outcomes; attend university recruiters meetings. (Moderate-quarterly)
  • International student services- exchange information; discuss management of international student issues; problem solve ((occasional-as needed)
  • Case undergraduate faculty/administrative contacts – schedule/ implement recruitment presentations,; participate in recruitment activism sponsored by the university (Frequent-monthly/per semester)
  • External:

    Via conferences, college visits, direct calls and mailing initiatives solicit help of the following entities in referring potential students to MSASS:

  • Administrative and faculty contacts at undergraduate institutions- schedule /implement recruitment presentations in classrooms, at graduate and career fairs; respond to inquiries from faculty, directors and career centers of other undergraduate institutions; oversee campus and classroom recruiting visits of the admissions team to these contacts; develop ongoing relationships will recruiters, faculty and other administrative bodies to further recruitment efforts. (Continuous)
  • Social service/human service agencies- recruit employed social workers for Intensive Weekend Program; develop relationships /meet with human resource and training representatives of agencies to clarify our program; make presentations at information sessions to make prospective applicants aware of all aspects of the Intensive Weekend program; coach applicants through the process; follow up as needed. (Continuous)
  • MSASS alumni- Request participation in recruitment and information sessions; request assistance in identifying and supporting applicants through the admissions process and beyond. (Continuous)
  • University recruiters and admissions counselors for undergraduates- develop support network to request participation in identifying applicants for graduate social work study.
  • Students:

  • All prospective and currently enrolled students- recruitment, coaching to application completion and matriculation (Continuous- Daily)
  • Mandel Council student leaders- recruitment support; meet and speak to prospective students; solicit participation in MSASS information sessions and orientation. (Frequent-monthly)
  • Undergraduate organizations- Present the Masters and Seniors in Professional Studies Program to potential students in psychology, sociology, and anthropology clubs on college campuses. (regular- throughout semester)

    No supervisor responsibility


    Experience: 3 to 5 years experience in admissions, or counseling in higher education. Experience in recruiting students in an independent school would be helpful. 3-5 years experience in social work, human service or community development practice experience.

    Education/Licensing: Bachelor’s degree in social work or social science administration (required); Masters in Social Work ( strongly preferred).

    Licensed or license eligible.


  • Ability to present information about the profession and the school to large and small audiences.
  • Willingness to engage in dialogue with faculty,practitioners and college students about the field of social work and the school.
  • Demonstrated evidence of excellent planning, management, communication and interpersonal skills and experience.
  • Ability to formulate and translate the big picture of concepts into practical strategies and action items.
  • Understanding of social work concepts and demonstrated commitment to the profession of social work.
  • Excellent written and verbal presentation skills.
  • Strong engagement and customer service skills and training experience.
  • Proficient coaching skills for managing the admissions process and communicating with the applicants.
  • Proven ability to research and analyze competitive data and develop strategic responses.
  • Capacity to manage and direct multiple projects and to meet deadlines.
  • Excellent problem solving and decision making skills.
  • Demonstrated capacity to render independent judgments.
  • Knowledge and ability to negotiate with vendors for services, and products.
  • High attention to detail.
  • Strong organizational skills, thoroughness and flexibility.
  • Demonstrated experience with the regular use of computers and related software to support management information and monitoring needs.
  • Proficiency with email, internet functions, social networking.
  • Willingness to learn how to make website updates.

    Student Services is located in a professional office environment in the Mandel School of Applied Social Sciences.

  • The Admissions and Recruitment Specialist functions as a team member in the student services area of the school.
  • The position requires the simultaneous management and coordination of multiple tasks and functions.
  • The position requires the formation and maintenance of multiple relationships, both paid and volunteer, within and outside the school in support of admissions and recruiting efforts.
  • Extensive travel; average 6-10 weeks during recruitment season.
  • Some evenings and weekends.
  • Must attend and participate in all information sessions, new student orientation programs and commencement.

    In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


    Reasonable Accommodations

    Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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    Case Western Reserve is among the nation's leading research institutions. Founded in 1826 and shaped by the unique merger of the Case...