The performance excellence coach serves as an internal consultant to management, staff, and physicians in the areas of process improvment, organizational develpment, change management, performance monitoring, and statisical analysis. Also, provides expertise in successfully applying process improvment methodologies such as Lean Six Sigma, PDSA/PDCA, etc. Focuses on better healthcare value and quality, including the improvement of clinical outcomes, patient experience, safety, cose, revenue, productivity, efficiency, employee and physician satisfaction, and process reliability.
Analyzes all assigned areas of operations for potential improvement opportunities and makesapplicable recommendations for process, system, procedure, and operational changes to improve healthcare value and quality. Identification of opportunities and recommendations for change are developed in conjunction with applicable management, staff, and physicians to obtain their operational expertise.
Serves as a project facilitator/manager and technical resource for teams working on performance improvement efforts, focusing on better healthcare value and quality, to include the improvement of clinical outcomes, patient experience, safety, costs, revenue, productivity, efficiency, employee and physician satisfaction, and process reliability.
Serves as a technical advisor and internal consultant to all hospital management, staff, and physicians on the use of performance improvement tools and techniques, analytical techniques, and statistical applications.
Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators to evaluate efficiency, effectiveness, cost, etc., using available information systems data. Where other data is necessary but not readily available, will design and implement appropriate data collection. Uses data from appropriate external sources, including comparative databases.
Applies appropriate change management methods to promote implementation of change, and facilitates organizational change by helping to prepare personnel to accept and actively participate in new changes.
Collaborates with Quality Management and Patient Safety, Risk Management, and other functions to identify clinical quality and patient safety opportunities for process improvement efforts.
Facilitates organizational change management by helping to prepare personnel to accept and actively participate in new systems through communication, coaching, and educational workshops.
Identifies and works to remove barriers that slow or prevent the successful attainment of process improvements. Identifies project risks in a timely manner, and escalates risks as needed to project sponsors to that projects remain timely.
Provides project status updates, feedback, and appropriate reporting on selected projects through a project tracking system and management/project reviews. Documents the results and value of projects, and submit other documentation as may be required.
Works with other CHI Nebraska Performance Excellence staff and others to maximize potential improvement efforts and understanding of opportunities, as well as to identify, share, and leverage best practices with organizational stakeholders.
While reporting directly to the Performance Excellence Director, maintains close working relationship with the members of the Senior Management Team at his/her base location.
In partnership with other Performance Excellence staff, implements communication and education/training plans to facilitate the dissemination of knowledge of process improvement and systems thinking strategies, tools, and practices across the organization.
Bachelor’s degree (or an equivalent combination of education and experience) in industrial engineering, health systems engineering, healthcare administration, organizational development, a health‐related profession, or a similar field of study with a strong analytical base.
Master's degree preferred.
Training in Lean, Lean Six Sigma, PDSA/PDCA, and similar improvement methodologies, as typically associated with certification in one or more of those methodologies at the green belt level.
Minimum of two (2) years of progressively more responsible experience in industrial engineering, quality/process improvement, or business is preferred. That experience needs to have provided knowledge of system analysis, design, and integration.
Minimum of one (1) year experience in a healthcare environment is preferred. Experience is preferred in the deployment of process changes, process integration, and new policies and procedures.
Minimum of one (1) year experience in Lean or Lean Six Sigma deployment is preferred, preferably in a healthcare environment.
Knowledge of process analysis and of quality/process improvement techniques as typically acquired through completion of a bachelor’s degree in industrial engineering, health systems engineering, healthcare administration, organizational development, a health‐related profession, or a similar field of study with a strong analytical base.
Lean (or Lean Six Sigma) green belt certification, or an equivalent combination of training and experience is required. Black belt is preferred.
Salary will be based on experience.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Adheres to and exhibits our core values:
: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
Catholic Health Initiatives and its organizations are Equal Opportunity Employers.
NE-Lincoln-Epn - Saint Elizabeth Hlth Sys
Scheduled Hours per 2-week Pay Period
Catholic Health Initiatives - 21 months ago
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For Catholic Health Initiatives (CHI), returning sick people to good health is more than a business -- it's a mission. Formed in 1996...