Call Center Rep CSR
Urology of Indiana, LLC - Greenwood, IN

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Full time position - Full time, Monday thru Friday.Urology of Indiana is a premiere specialty practice serving Central Indiana with optimal patient care. We offer an excellent benefit package including PTO, 401(k), profit sharing, medical, dental, vision and life insurance. If you want to establish yourself with a great organization focused on quality patient care and outstanding customer service, we are interested in you. POSITION SUMMARY: CSR, Call Center, Appointment Scheduler Serves patients via central sceduling and information.MAJOR DUTIES AND RESPONSIBILITIES:1.Responsibility for turning the call center central scheduling phones system on each morning at 8:00am. 2.Responsible for logging on and off telephone extension each day. 3.Responsible for logging the central scheduling phone system to the automated voice mail. 4.Schedules new patient appointments and follow up appointments into the computer system. 5.Obtain accurate data from the customer and enter information into computer. 6.Screen calls by asking the customer appropriate questions. 7.Maintain positive and professional attitude with all internal and external customers. 8.Connect customers to appropriate assistance efficiently and timely. 9.Retrieve the appointment reschedule report daily. 10.Contact customers to reschedule appointments. 11.Prepare and mail information packets to mail to new customers. 12.Prepare and mail appointment reminders to customers upon request. 13.Mail prepared change of appointment cards to appropriate customers
RequirementsHigh School Diploma/GED or equivalent. Experience: Previous telephone customer service experience required; previous call center experience is strongly preferred.

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