AAA is a civic, not-for-profit organization rendering valuable service to the public, as well as many specialized services for the exclusive benefit of its members such as Automotive Services, Financial Services, Insurance and Travel. AAA Southern New England employees help and serve as a way of life. Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us.
• Receives road service request information from Emergency Road Service Call Counselors and dispatches calls to facilities using a variety of communication channels (e.g., radio, telephone, digital/computer data link, fax, pager). Relays all pertinent data to drivers (member situation, vehicle problem, location, etc.).
• Prioritizes calls based on various criteria (safety, weather, traffic, etc.) and ensures that police and other emergency calls are handled within established time frames.
• Makes optimal use of available resources to ensure that calls are completed within estimated time of arrival (ETA), that resources are efficiently deployed and routed, and that correct equipment is dispatched to meet members' needs.
• Monitors computer screens to maintain continual awareness of overall status of resource availability and current deployment, and reallocates resources as needed to meet changing needs for service. Personally notifies member when service will be delayed (or initiates action for another function to do so).
Excellent customer service, computer and interpersonal skills
Ability to solve problems, multitask and identify alternatives
AAA Southern New England - 20 months ago
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