An OEM Account Manager serves as the single point of contact for corporate and dealership contacts at high profile accounts. This position builds and maintains excellent relationships with the decision maker at each customer site; and proactively contacts customers on a regular basis to provide advice on Web presence, training on the utilization of Dealer.com products and updates on open support tickets and issues. The OEM Account Manager also provides first tier technical support to the client, product training, and feature information on demand to ensure maximum customer value and satisfaction.
Proactively contacting General Managers on a regular basis to provide advice on best practices and consult on areas to improve.
Participate in website program meetings between DDC team and OEM stakeholders and provide constructive program feedback
Provide product training and be a continuous resource for clients on product
Provide ongoing content management services
Assist the OEM Project team to assist in the launch of the solution
Focus on up-selling new upgrades and product & services
Ensure performance of accounts, monitor accounts and take action as necessary to correct any poor performance
Implement OEM marketing and promotion initiatives
OEM brand compliance expert for brands your assigned accounts
Provide first tier technical support to the client
Lead customer focus groups and obtain feedback
Other tasks as assigned
Knowledge, skills, abilities required:
The OEM Account Manager is expected to have excellent communication skills (using English) and be proficient in computer troubleshooting methodologies (with on the job training provided for proprietary technologies and applications.) This requires an in-depth understanding of the Dealer.com application architecture - how database, business logic, and presentation layers interact to create a web presence; and familiarity with web-based technologies. Examples of this are the limitations of HTML and how graphics and Flash are integrated into websites. Proficiency in an office environment, critical thinking skills, and familiarity with web-based technologies and a Windows environment are also required.
As the vast majority of Dealer.com’s clients are native English speakers, it is imperative that the Account Manager be able to communicate clearly and efficiently in that language.
Education and Work Experience:
A bachelor’s degree in a related field is preferred plus 3-4 years of relevant work experience.
Dealer.com - 3 years ago