To provide customer service to students, families and the UNE Community through the financial aid process. Serve as the first point of contact within the financial aid unit. As part of the Student Financial Services team, assist with Student Accounts processes as needed.
- Provide a courteous and compassionate environment for our customers.
- Inform and advise students and parents, in person and on the phone, regarding available aid programs, eligibility criteria, application and award processes, debt history, loan information, and the like.
- Assist in completing and processing applications.
- Review forms for completion prior to accepting the information.
- Compile all required forms and other documentation needed to accompany applications, prior to sending to the appropriate processor.
- Maintain a variety of general and specialized financial aid files and records.
- Perform a variety of data entry and information retrieval tasks using computerized financial aid information systems.
- Compile information from computerized and manual records for various internal and external reports on financial aid activities/programs.
- Confer regularly with supervisor, other financial aid staff, student accounts staff, and various other University personnel to coordinate activities, exchange information, investigate and resolve problems, and the like.
- Assist the Director on special projects and other regular financial aid functions as assigned.
- Maintain good working knowledge of relevant federal regulations, laws and standards pertaining to student financial aid.
- Completes University new employee orientation and sexual harassment training within 30 days of the date of hire.
- Understands and complies with the University of New England Safety Manual.
- Perform other duties as necessary.
Supervision is received from the Associate Director of Financial Aid.
Associate's degree plus two years of relevant experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
* Background check may be required.
- Good typing, filing and other general office skills.
- Good reading and math skills; administrative skills; basic advising skills.
- Some relevant experience in maintaining moderately complex manual and computerized information systems desirable.
- Ability to understand and explain to others technical regulations governing student financial assistance programs.
- Ability to deal effectively with students, parents and other University personnel, frequently regarding sensitive and confidential financial matters.
- Ability to provide a positive, inviting experience for our customers. A person who is able to empathize with others.
University of New England - 12 months ago