Parts Advisor At BMW, every parts sales experience is an opportunity to demonstrate the superior value of this premium brand. So, every BMW parts professional at a retail center must excel in listening, communicating and working efficiently to BMW's exacting standards. Primary responsibilities include but are not limited to: Greet and serve every client promptly courteously and professionally. Answer questions and assist them in identifying and obtaining needed parts. Handle orders and requests for parts efficiently via phone, e-mail and over-the-counter clients. Specify and identify parts needed to meet client requirements, so that number of parts returns due to errors is low. Use parts equipment and information resources to accurately identify needed parts. Achieve BMW center goals by generating high sales of BMW parts and accessories. Post all lost sales due to unavailability of parts. Ensure parts are charged to repair orders. Maintain inventory on shelves and in bins by performing perpetual inventories. reporting items, reporting any discrepancies in stock levels, and returning unsold items to stock. Requisition non-stock or special order parts. Follow up on special ordered items, and notify the client or technicians when received. Locate out-of-stock parts from outside source and submit an emergency order, if necessary. Upgrade knowledge of BMW products and services by training on-the-job and participating in educational and development programs.
Skills / Experience Prior parts handling experience preferred Attributes Excellent communication abilities Education High school or equivalent
CareerBuilder - 2 years ago