Concierge Travel Counselor
Carlson Wagonlit Travel - New York, NY

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CWT is looking for a a top-notch travel counselor with experience providing concierge-level service to top clientele.

Responsibilities include:
  • Providing top notch service to clients that are designated as VIP Travelers, which may include 24/7 on call availability, leisure and personal services, upgrades, reconfirmation of accommodations and ground transportation prior to travel.
  • Creating both domestic and international travel arrangements including air, hotel, and ground transportation (including limo service).
  • Handling multi-cultural, multi-lingual clientele.
  • Ability to use available sources such as TSS, State Department web sites, news agencies, etc. to stay informed of current international affairs.
  • Advising clients of international travel requirements such as visas, passports, immunizations, etc.
  • Maintaining a strong working knowledge and understanding of international pricing rules and procedures.
  • Interacting with traveler, travel arranger, and travel manager.
  • Providing 1st level of support for customer service and technical issues.
  • Adhering to CWT standards in delivering customer service including telephone etiquette, and following prescribed customer service escalation procedures.
Position Requirements

  • High level of accuracy and attention to detail
  • Diplomacy and tact required for contact with Executives, Executive Administrators, and vendors
  • Ability to build strong relationships
  • Flexibility to meet client expectations
  • Proficiency in Sabre
  • Ability to meet and maintain required performance standards
  • Superior customer service skill required
  • Knowledge of group and meeting travel preferred
  • Microsoft Office Word/Excel knowledge desired

About this company
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Carlson Restaurants Worldwide (CRW) has a lot of Friday's for which to be thankful. A leader in full-service restaurants, the company...