Support Admin
Data Mash - Los Angeles, CA

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  • Execute all aspects of site planned and unplanned maintenance activities.
  • Utilize monitoring tools to proactively identify problems with systems, applications, and networks.
  • Assist in coordinating with vendors and escalation support teams.
  • Develop timelines for problems that assist in problem reporting and root cause analysis.
  • Create, update, and execute Change Requests as directed to implement system and software upgrades as directed.
Assist in incident management tasks: Open, resolve, and maintain service desk tickets.
  • Execute simple Standard Operating Procedures as directed to maintain operational stability.
  • Support Operations process improvement activities.
  • Participate in the management of system backups and recovery as needed.
  • Remain current with standard ecommerce technology used in high-availability environments.
  • Linux and OpenSource Software Administration.
  • Create, maintain, and achieve agreed upon goals.
  • Perform performance self-assessments.
  • Execute complex Deployment Procedures for major software changes.
  • 3+ years of system administration experience with Linux OS, preferably RedHat Enterprise.
  • Working knowledge of Web Technologies: Apache/Tomcat/Firewalls/DNS.
  • Working knowledge of Linux troubleshooting commands in regards to disk I/O, CPU usage, load, and network connections & usage.
  • Strong OS scripting skills preferably with Perl/Python/Bash.
  • Java and Relational Database skills a plus.
  • Self-motivated team player that can set priorities and manage to deadlines.
  • Excellent troubleshooting, communication, and customer service skills.
  • Must be available to support a 24x7 production environment.
  • Demonstrated ability to quickly resolve problems.
  • Strong ability to perform well under pressure.
  • Must be able to multi-task, be process-minded and detail oriented.
  • Passion for uptime and experience in e-commerce environments.
  • Bachelor's degree in Computer Science or related field or equivalent experience.