Princ Business Critical Eng - Remote
Symantec 370 reviews - Raleigh, NC

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About Us

Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.

In the Business Critical Services Division, you will provide the highest level of technical support and services to our top enterprise customers who purchase premium contracts. Our customers depend on us to assign engineering and account management resources that help them maximize value out of their Symantec investment.Responsibilities

Provide A Larger Symantec Strategic Account with the following services, but not limited to:

Fluent in Spanish and English required
Deep Knowledge of the NetBackup/PureDisk product family is required.
Knowlege of 50xx / 52xx Appliance configurations/troubleshooting desired
Drive/assist in customer escalations
Drive/assist in case resolution
Provide remote and on-site support of our NetBackup/PureDisk product family to customers
Proactive services as they are defined, developed, and standardized
Be available to travel to a customer site within 24 hour notification-response time frame. This can decrease or increase dependent on the requirements of the issue to be resolved.
Maintains a high level of product knowledge and professionalism.Qualifications

Fluent in Spanish and English required
Very well organized.
Strongly self-motivated with the ability to work with minimal supervision.
Ability to be managed from a remote office.
Resourceful - Able to utilize tools/process/network to deliver premium support to BCS customers
Enjoy working in a highly technical team environment.
5-7 years of using Windows/UNIX in an enterprise environment.
Minimum three to five years experience supporting NetBackup/PureDisk software products.
Exceptional verbal and written communications skills.
Exceptional presentation and TOI skills.
Ability to participate in customer meetings discussing customer issues.
Customer service mentality is a must.
Always portraying Symantec in a positive light with customers.

About this company
370 reviews
Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...