Professional Services Consultant
BoardVantage - Menlo Park, CA

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Boardvantage is looking for an experienced Professional Services Consultant to join the Professional Services team. The Professional Services Consultant will be responsible for the development, installation, and support of the BoardVantage On-Premise solution. This will include travel to customer sites for installations; responding to 3rd level support requests; software installation preparation; testing, and product development; interaction with and support of On-Premise customers. This position reports to the Director of Professional Services.

Responsibilities:
Lead the installation, configuration, and upgrades of BoardVantage On-Premise solution

Assist in day-to-day meetings with customers as required

Be part of a 24-7 technical support team as needed

Improve On-Premise build processes

Create and maintain On-Premise documentation

Keep track of customer installation details, such as, software versions and machine names

Package software and design distribution methods

Provide technical consultations and presentations as needed

Create and lead configuration management processes

Perform post-implementation 3rd level support

Provide on call support as required

Required Skills/Experience:
Two or more years of experience performing software integration and writing shell scripts

Two or more years of experience working with Linux, and preferably RedHat/CentOS

Experience in database administration, SQL, and preferably MySQL

Some exposure to Java/J2EE applications which include: writing, fixing, or supporting them

Knowledge of Apache web server and JBoss application server

Initiative, and the ability to research problems independently

Ability to locate, modify, and rebuild various Linux software components (rpms)

Emphasis on sharing of knowledge through good communications, peer training, and written documentation

Strong interpersonal skills

Positive customer service and team attitude (helping others when required)

Focused on quality

Committed to continual improvement

Bachelor's degree in Computer Science, Information Technology, or equivalent experience
To apply for this position, please send your resume to czamora@boardvantage.com

BoardVantage - 2 years ago - save job
About this company
BoardVantage is a preeminent software-as-a-service company located in Silicon Valley. Our primary solution is a secure, hosted portal that...