Reservation Agent
Boyne Resorts - Boyne Falls, MI

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Location: Corporate
Department: Reservations

Reservation agents are responsible for selling Michigan lodging and activities, along with providing guests with information on the local area and recreational options. Individuals must be able to work four rotating days per week 12pm-10pm, which includes weekends and holidays.
Strong salesmanship and cross-selling skills are required along with maintaining strong knowledge of products, features and benefits. Tasks include booking reservations, confirmations, posting of guest deposits, running group reports, monitoring internet bookings, completing weekly task assignments and fulfilling other duties as assigned by reservations manager or supervisor.
Accurately quote rates as posted by the revenue manager and maintain complete knowledge of Boyne's Best Deals. Must maintain high quality of service to each and every person while using proper verbiage and utilizing appropriate phone etiquette. Must have excellent communication skills (both verbal and written), strong interpersonal skills, ability to manage time, handle multiple tasks, have excellent memorization skills and be able to maintain the highest level of accuracy and detail in a fast paced environment. Knowledge of Microsoft Word and Excel required. Prefer prior customer service, golf and ski experience.

About this company
10 reviews
In addition to the four-season resort properties, Boyne Resorts also operates a highly successful scenic chairlift, Gatlinburg Sky Lift in...