Flex Sales Associate
MarketSource Inc. - DORCHESTER, MA

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MarketSource is currently searching for a part time Flex Sales Associate to operate as flexible resources within a given market that will backfill open shifts when previously staffed Sales Associates either call in sick or do not show for their shifts. This role will allow our client’s retail locations to have consistent coverage while increasing sales and revenue of wireless products and services through direct selling within our partner’s National Retail locations. This Flex Sales Associate position will be utilized as a career opportunity for part time sales associates to move up into and prove themselves for future promotions into store sales manager positions

Responsibilities:
Sales:
Drive sales productivity and customer satisfaction within client’s retail locations on various wireless products, accessories and services to customers

Engage in side-by-side selling with retail associates

Grow the retailer’s wireless division sales performance and other key metrics through sales, training and marketing promotions

Develop and manage in-store promotions, coordinating with appropriate personnel

Implement and manage wireless sales events in retail locations

Position client’s value, including but not limited to:
Creating product and brand awareness for various wireless products

Communicating competitive knowledge and advantages of various wireless carriers products and services

Communicating Retailers benefits compared to competition

Effectively communicating various wireless carriers plans, features, products and services to customers

Creating first-rate customer experiences

Supporting select retail outlets in assigned geographical territory

Training and Coaching:
Provide Client product and service, including but not limited to

Providing customer service consultation within retail locations

Ensuring that retailers associates are trusted wireless experts of all wireless carriers products and services

Coaching for content and skill improvement to retail store management and sales associates

Providing positive reinforcement and training techniques to promote learning and skill improvement

Providing general coaching to sales associates to sell/demonstrate wireless products and services to potential customers

Maintaining sound knowledge of multiple carriers’ wireless products and services

Attending requested training sessions and conference calls

Reviewing new product and service offerings from client

Relationship Development:
Establish and manage critical relationships within retail stores, district management and support team

Develop and manage positive business relationships with retail store management and employees

Consult with store managers in their development of detailed monthly business plans for each assigned location, seeking consensus on monthly client goals, including but not limited to:

Managing and tracking progress against plan

Communicating progress and opportunities with store managers and client leadership

Communicating back to DM any positive feedback, issues, complaints or opportunities learned from covered shifts

Serving as a point of escalation for questions or issues involving individual customer issues

Merchandising:
Partner with store managers, ensuring correct product mix and quantities, including but not limited to:

Ensuring proper merchandising at locations, including product placement, maintenance, and brand compliance

Increasing visibility of wireless carriers’ products and services

Restocking merchandise as needed and allowed

Working with in-store personnel

Management:
When backfilling shifts in store during appropriate times, participate in retail partner’s weekly sales meeting, including but not limited to:

Providing regular reports to sales leadership

Participating in and completing required sales training

Required Skills

Required Experience

MarketSource Inc. - 19 months ago - save job - copy to clipboard