WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Our claims associates are critical to the success of State Farm because of their direct contact with current and potential customers.
A claim representative investigates, evaluates, negotiates, and settles claims. At State Farm, our claim representatives support the mission and values of our company by providing Good Neighbor Service throughout the claims handling process.
The primary responsibilities of an auto claim representative include:
Working with customers, State Farm agents, attorneys, witnesses, repair shops and service providers to settle automobile accident claims
Investigating and evaluating the facts of a claim, which could include damage to property or injury to people
Evaluating, negotiating, and settling claims within authority levels
Maintaining the confidentiality of claim information
Using State Farm claims systems and other technologies to perform job duties
Communicating with customers and associates over the telephone, in person, and in written correspondence
Working under management supervision with attorneys, in the defense of lawsuits
Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone
Providing assignments and direction to claim processors and claim service assistants
Coordinating or participating in special projects, as assigned
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
Successful completion of required training programs and all licensing requirements, including continuing education for licensing
Ability to communicate clearly, professionally, and empathetically
Ability to learn and apply knowledge of insurance contracts, claim policies and procedures, and customer service philosophies
Ability to learn and utilize computer systems and other technologies
Ability to develop and apply knowledge of injury, property and liability issues to handle claims within authority
Ability to maintain quality work product and professionalism, even when work volume is high
Ability to empathize with, actively listen to, and deal sensitively and professionally with customers, many of whom are experiencing the stress of a claim situation
Ability to organize and prioritize work, meet deadlines, and manage changing priorities effectively
Critical competencies include, but are not limited to, communication, relationship building, critical thinking, customer focus, accountability and quality
See For Yourself
ITEMS OF NOTE
May be required to drive motor vehicles and/or travel via commercial transportation
Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
This position may require non-standard work hours or varying shifts
ADDITIONAL INFORMATION
These positions are for either Auto Claim Central or the Centralized Total Loss Unit. Employees must be open to any/all shifts and to working periodic weekends.
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes:
Competitive starting salary
Annual merit reviews
Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan (Savings & Thrift in Canada), Credit Union, a fully funded retirement pension plan, and more.
To search for more information on careers in the U.S., visit statefarm.com/careers. To search for more information on careers in Canada, visit statefarm.ca/careers.
State Farm Insurance is an equal opportunity employer
State Farm - 11 months ago
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