SUMMARY: The Head Concierge's basic function is to provide the hotel guests and industry relations with information and support in a professional and gracious manner, and to perform Front Office Clerk duties as needed. The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, and use the guest's surname. The Chef Concierge is responsible for offering the best service, knowledge and assistance to our guests. He/she has a hands-on approach to operations, and should constantly be striving to innovate new ideas to enhance our service product and update the ever-changing information on the hotspots and things to do in Washington D.C.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Professionalism and high ethical standards are required and should be exerted at all times.
Greet guests at the front desk upon arrival.
Establish call back program to contact guests who have arrived to ensure their comfort and to offer assistance.
Maintain and develop events/ receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries. Etc.
Assist sales in hotel tours and fam trip events. Assist with tours of the hotel for business, educational, and social organizations.
Perform operational duties, if required, from assisting at the front desk, taking reservations, and acting as PBX operator between shift changes.
Possess fluent knowledge of the city and geography of surrounding areas.
Knowledge of the restaurants, amenities, clubs and tourism industries to provide to hotel guests.
Review VIP and package arrivals daily.
Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, etc.
Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
Organize and clean lobby regularly to ensure that high standards are always kept.
Maintain follow-up log for communication between Concierges.
Adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations. Project warmth, care and concern for all guests along with proper etiquette.
Attend department meeting once a month.
Perform Front Office Clerk duties as directed.
Required Skills & Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to speak a foreign languages is a plus in order to communicate with international guests.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by this job include the ability to focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderated.
(Please note management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
Do applicants need to provide their own work permit?
A respite and service center for those among the working poor, homeless and at risk of homelessness