Goodwill of Greater Washington - Washington, DC

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Delivers career coaching services to assigned caseload to assist clients with multiple barriers in achieving their target career goal.

Essential Duties and Responsibilities :
Provides individualized career coaching services designed to assist clients with multiple barriers to employment, employers and/or community services professionals in identifying barriers that may impede securing or maintaining employment. Takes the initiative to provide employment support services that may include, but are not limited to the following:

(a) Facilitate the development and implementation of individual employment and support plans (IESP)
(b) Assist clients in developing a pre and post transportation plan
(c) Recognize barriers to employment (e.g., education, housing, childcare, transportation, etc.) and refer clients to community resources as necessary
(d) Recommend assistive technology devices to promote independence as necessary
(e) Review and reinforce work safety skills and employer expectations
(f) Accurately record work performance (e.g., case notes, site visit forms, on-the-job training plan, etc.)
(g) Assist in developing natural supports and providing socialization/integration skills training
(h) Provide guidance to employers on behavior management techniques to promote job retention
(i) Assure that rights of individuals assigned are protected
(j) Teach self-management and advocacy skills to clients to enhance overall independence
(k) Assist clients in developing job retention strategies to move to self-sufficiency

Provides individual job development assistance services to assigned caseload through the creation of an individual employment plan, job search strategies, preparation for career fairs, interviews, etc.

Meets with assigned clients at least weekly to review and/or modify the established individual employment and support plan.

Co-coordinates the planning and implementation of Job Club activities to connect career seekers with other career seekers in a structured environment to share much-needed advice and camaraderie.

Performs post-placement follow-up to promote job retention which includes, but is not limited to, the development of on-the-job training plans, random site visits and the development of job retention strategies.

Completes component reports as required for grants and/or fee for service agreements that are related to job coaching and retention services.

Maintains up-to-date client information (e.g., address, telephone number, employment information, etc), case notes, and supporting documentation in case file and the Client Tracking Database to ensure all required documents are included, kept confidential, and meet CARF, DORS, RSA, etc. standards.

Conducts all interactions with clients, employers, community agencies and funding sources in a professional manner with sensitivity to their needs.

Works effectively as a member of the team to ensure established division referral, enrollment, placement and retention goals are achieved.

Meets bi-weekly with the Manger, Workforce Development and presents a written progress report to that summarizes clients’ career development status.

Other job related duties as assigned.

  • This position requires regular travel to various off-site locations to provide career coaching, visit partners, vendors, one-stop centers, etc.
Supervisory Responsibility :
This position has no supervisory responsibilities.

Required Qualifications :
Bachelor’s degree in rehabilitation counseling, training and development, education, or related field, with one or more years of experience providing career coaching services or direct related experience. Five or more years of direct related experience can substitute the four-year degree.
Demonstrated knowledge, skills and abilities in The Americans with Disability Act, job accommodations, assistive technology, learning styles, career coaching theories and techniques, Universal Design for Learning, computer-based systems and Internet services to assist individuals in career planning, employment trends, local labor market information and resources that provide information about job tasks, functions, salaries, requirements and future outlooks related to broad occupational fields and individual occupations.
Demonstrated ability to establish and maintain a customer focus to ensure the expectations of stakeholders (e.g., persons served, employers, referring agencies, etc.) are met.
Demonstrated ability to be flexible by adapting behavior and work methods in response to ambiguity, new information, changing conditions or unexpected obstacles. Ability to cope effectively with job pressures and stress.
Demonstrated ability to influence others by networking with key individuals or groups to accomplish goals. Ability to promote the divisions services to others.
Demonstrated self –awareness and interpersonal sensitivity by modeling personal characteristics of patience, tolerance, enthusiasm, compassion and empathy. Relates well to people regardless of position or background, and is approachable and available.
Demonstrated oral and written communication skills by making clear and effective oral and written presentations to individuals and groups, actively listening to others, and using appropriate questing techniques to gather feedback and opinions.
Demonstrated problem solving skills by developing and implementing innovative solutions to identified or potential problems. Ability to address different problems simultaneously.
Demonstrated ability to self-direct by working persistently toward an agreed-upon goal despite opposition, distractions, and setbacks; self-disciplined. Realistically assesses own strengths, areas of growth and the impact on others. Seeks and makes use of constructive feedback, and takes initiative to consider possible outcomes and implement appropriate action without being directed to do so.
Ability to work in a fast-paced environment, prioritizes and works effectively on multiple tasks simultaneously, and follows through on assignments and commitments.
Excellent team player, advanced Microsoft Office (Excel, Word, PowerPoint, Publisher), organizational, problem solving, communication, and administrative skills, and attention to detail.
Ability to maintain confidentiality of person served information, and work evenings, weekends and holidays to provide individualized employment support services.

Preferred Qualifications :
Spanish and American Sign Language proficiency.
Experience working with diverse populations

Please ensure that your resume and/or application reflects a history consistent with the duties and requirements desired for this position.