Director Dispatch - Director Engineering Ops-WFO-GBR
Comcast - Manchester, NH

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Division/Entity
Comcast's Greater Boston Region is seeking a dynamic, adaptable candidate with success leading a large field workforce including contractors. This leader will be the center of all activity in the Greater Boston Market with approximately 1.8 million customers. This role would have leadership responsibility for the Greater Boston region in a constant changing, fast paced organization.

Job Overview
Responsible for directing and implementing the strategic and financial
operations of all Engineering Departments by creating budgets, providing
strategic operational direction, and ensuring organizational
effectiveness. Monitors compliance with corporate and division customer
service standards, policies, and procedures. Implements and promotes a
customer-driven service culture. Acts as a champion through continued
focus on proactively identifying and addressing processes impacting
engineering. Provides leadership and direction for team which may
include multiple functional areas. Develops and implements strategy for
functional area(s). May have responsibility for developing and managing
budget.

Core Responsibilities
Heavy focus on Tech Ops, Scorecards, & Metrics.
Large multimillion dollar contractor budget
Director is responsible for focusing on customer care issues within WFO/Tech Ops. The focus across video, datam, and CDV Calls.

Tasks
  • Prepares Technical and Engineering budget and manages all expenditures
and capital projects associated with the technical department to
operate within budget guidelines.
  • Facilitates Technical and Engineering leaders to meet goals and
projects.
  • Monitors technical performance to comply with all industry and Company
technical requirements.
  • Ensures that regional service, governmental and franchise demands are
met effectively and efficiently through organizing, planning, scheduling
and dispatching of staff and equipment.
  • Ensures competence and continuity of qualified staff through optimum
selection, development, appraisal and motivation techniques in
accordance with the system EEO policy and appropriate policies and
procedures.
  • Functions as a chief technical resource to leadership team to assist
in Technical and Engineering planning and decision making.
  • Develops and maintains good relations with public and governmental
agencies.
  • Ensures that industry standards are consistently met and that
technical operations comply with Company, OSHA and other applicable
safety programs.
  • Meets all quarterly objectives associated with position.
  • Consistent exercise of independent judgment and discretion in matters
of significance.
  • Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.
Required Skills:
  • Bachelors Degree or Equivalent
  • Engineering, Computer Science
  • Generally requires 10+ years related experience
Additional Requirements

Travel to three locations across MA and NH:
Malden, Manchester & Chelmsford

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.

Comcast - 7 months ago - save job - block
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