Program Support Assistant (Office Automation)
Department Of Veterans Affairs - Macomb, MI

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VacancyID: 789542

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans .

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are I ntegrity, C ommitment, A dvocacy, R espect and E xcellence (“ I CARE ”).

America's Veterans need you!

To find out more, go to .


You must be a U.S. citizen to apply for this job.

You will be subject to a background/suitability investigation.

position is located at the Macomb Vet Center in Central Region 2, Readjustment
Counseling Service in Clinton Township, Michigan. As a Program Support
Assistant you will provide administrative and clerical support to a
multidisciplinary team providing counseling services to Veterans. You
will be responsible for many of the administrative, fiscal and supply support
functions for the Vet Center team. The duties of the position include,

but are not limited to, the following:
and prepares productivity/workload reports;
and prepares detailed charts and graphs for use in presentation based workload
the reception area to include screening telephone calls, routing calls and
receiving clients and visitors;
financial accounting, monitors the use of petty cash fund, prepares proposed
all outgoing correspondence in the appropriate format;
Communicates with a wide range of people from clients seeking services to
outside agencies; and
a variety of individuals to gather data or information to prepare routine and
special reports.

Work Schedule: Full-Time,
Monday through Friday, 8:00 am to 4:30pm


be considered for this position, you must meet the following minimum

Candidates must have one year of specialized experience equivalent to the next
lower grade level in Federal Service.

Specialized experience is defined as
experience that has provided you with the particular knowledge, skills and
abilities to perform successfully the duties of a GS-6 Program Support
Assistant (OA). Examples of specialized experience include
performing a wide range of administrative duties for an office; preparing and
monitoring budgets; collecting data from multiple sources; organizing and
presenting data using various formats (e.g. graphic, tabular, narrative, etc.);
typing correspondence from rough drafts, notes, or oral instructions; creating
reports and analyzing data; utilizing a variety of computer programs (e.g. word
processing, spreadsheet, database, etc.); utilizing a variety of office
equipment; scheduling and arranging meetings and/or conferences.

full year of work is considered to be 35-40 hours of work per week. Part-time
experience will be credited on the basis of time actually spent in appropriate
activities. Applicants wishing to receive credit for such experience must
indicate clearly the nature of their duties and responsibilities in each
position and the number of hours a week spent in such employment.

Substitution of education for experience is not applicable at this
grade level.

PHYSICAL REQUIREMENTS: This work involves some walking, standing,
bending and carrying of some light items. The work requires the incumbent
to be able to move comfortably around the office and when necessary other

You will be rated on the following Knowledge, Skills, Abilities and Other
characteristics (KSAOs) as part of the assessment questionnaire for this

Ability to
coordinate the administrative functions of an office.
Ability to project
budgetary needs and monitor fiscal transactions.
Ability to organize
and prepare reports in various formats.
Ability to
communicate both orally and in writing with people from a variety of
Skil l in using a variety of
office equipment and personal computer programs.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Veteran's Preference:
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference ," (go to ) and required documentation with your application materials. For more information on Veterans' Preference, please visit .

Applicants will be ranked based on four quality groups, as follows:

Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;

Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;

Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and

Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered: .

The Federal Government has special appointing authorities for persons with qualifying disabilities (go to ). For additional information on these, and other special appointing authorities, refer to this checklist or contact the hiring Human Resources Management Service at: VAMC-HRMS 001R-HR
4646 JOHN R

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...